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The payment and order confirmation no longer working after the xstore update

This topic has 12 replies, 4 voices, and was last updated 1 day, 11 hours ago ago by Andrew Mitchell

Mar

Participant

January 23, 2026 at 12:10

Hello,

My store is in the development stage, not published. Why is the payment and order confirmation no longer working? The payment button is not working, the order is not being created. All this happened after the xstore update. Also, the additional customization of the cart view/checkout with the plugin no longer worked. I removed that plugin.

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11 Answers

Andrew Mitchell

Support staff

January 23, 2026 at 16:35

Hello,

Thank you for getting in touch with us.

– To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

– We have noticed that your website is utilizing a large number of plugins. This could potentially impact the website’s performance, lead to errors, and affect its overall speed. To ensure optimal functionality and avoid such issues, we kindly ask you to manually review each plugin currently in use on your website.

– If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
Do the same test for the default WooCommerce theme – Storefront. The issue may be due to your custom code in the Child Theme.

Let us know the results.

Best regards,
8Theme’s Team

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Mar

Participant

January 23, 2026 at 22:55

I don’t have many plugins on my site, some are disabled, maybe I’ll remove them if I decide they’re not really needed. All the others are essential, most are related to the xstore theme. One plugin was suggested by your support team. Without this plugin, I can’t disable unnecessary cart checkout windows. The site was working fine with all plugins until I updated the xstore theme and xstore core… I will try to do the steps you suggested later. Maybe I will let you know how it went.

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Samir Malik

Support staff

January 24, 2026 at 07:14

Thanks Mar,

Please let us know how it goes!

Best Regards,
8Theme’s Team

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Mar

Participant

January 24, 2026 at 14:15

Hi.
I removed a few plugins. I did all the suggested steps, but to no avail. After switching to the Xstore theme, my website design crashed, some disturbing posts, links, etc. appeared. But the cart payment works, although not as it should. I had also switched to the WC theme “Storefront”, so my website crashed completely and the cart payment did not work. Everything works in the child theme except for the cart checkout.
You wrote that the issue may be due to custom code in the Child Theme. I didn’t use custom code because I don’t know how to create any code.
I added a screenshot video link.

Regards

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Ayan Rahman

Support staff

January 25, 2026 at 15:18

Hi,

We appreciate your prompt response.

Your site is under maintenance mode, so we can’t check it.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

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Mar

Participant

January 25, 2026 at 15:26

Hello. To create an administrator account, your email address is required.

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Ayan Rahman

Support staff

January 25, 2026 at 15:30

Hi,

Any email address can be used for the new account, it does not have to be your or our personal email.

Warm Regards,
The 8Theme Team

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Mar

Participant

January 25, 2026 at 15:40

OK

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support staff only.

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Samir Malik

Support staff

January 26, 2026 at 05:16

Hello,

It appears that the XStore Ajaxify feature was causing the issue.

https://prnt.sc/pfQOCNB6BVJR

We have disabled it, and the checkout steps are now functioning correctly.

Could you please verify this on your end?

Thank you.

Best regards,
The 8Theme Team

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Mar

Participant

January 26, 2026 at 09:56

Hi. It works! How great, because I’ve been struggling with this problem for a few days. Thank you a lot!

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Andrew Mitchell

Support staff

January 26, 2026 at 10:09

Hello,

We are very glad to hear that everything is working properly now. Thank you for your kind message and for your patience while resolving the issue.

Best Regards,
8Theme’s Team

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