The mobile panel sometimes disappear when I move to another page.

This topic has 5 replies, 3 voices, and was last updated 1 months ago ago by Jack Richardson

  • Avatar: mein
    mein
    Participant
    April 25, 2025 at 18:32

    how can I keep it there through all pages?

    Please, contact administrator
    for this information.
    4 Answers
    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 26, 2025 at 06:02

    Hello,

    Thank you for reaching out to us.

    To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
    Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

    Warm Regards,
    The 8Theme Team

    Avatar: mein
    mein
    Participant
    April 26, 2025 at 14:40

    https://we.tl/t-rDVohVwROA

    It disappears when I scroll down till the end of the page

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 26, 2025 at 15:54

    Hello, mein

    To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

    They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

    Thank you for your cooperation!

    Best Regards,
    The 8Theme Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 27, 2025 at 09:11

    Hello @mein,

    Thank you for reaching out! As a default setting, we refrain from displaying the Mobile panel on the cart and checkout pages. This approach aims to maintain customers’ focus directly on their orders.

    In case you would like to display Mobile panel on those pages you can add the provided PHP snippet directly to your child-theme/functions.php file. This snippet ensures that the Mobile panel is displayed on the Cart & Checkout pages. Here’s how:

    add_action( 'init', function () {
       	if ( apply_filters( 'xstore_theme_amp', false ) ) {
       		return;
       	}
       	add_action( 'after_page_wrapper', function() {
       		if ( defined('ET_CORE_DIR') && (get_query_var('et_is-cart-page-elementor-shortcode', false) || get_query_var('et_is-checkout-page-elementor-shortcode', false) ) ) {
       	        require( ET_CORE_DIR . 'app/models/customizer/templates/mobile-panel/mobile-panel.php' );
       	    }
       	}, 1 );
       } );

    If you encounter any issues or need further assistance, don’t hesitate to let us know. We’re here to help!

    Kind regards,
    Jack Richardson
    The 8theme’s team

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