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  Deborah

  Participant

  August 12, 2025 at 15:42

  Hello, the menu is gray when I click on it and I am at the bottom of the page. I just want to remove the gray color. How do I solve this problem? Thank you for your response.

  Files is visible for topic creator and
  support staff only.

  #452458 Copied
  4 Answers
  

  Alex Carter

  Support staff

  August 12, 2025 at 16:10

  Hello,

  Thank you for reaching out to us.

  Could you please provide the URL and temporary wp-admin access? We need to check your settings.

  To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

  Warm Regards,
  The 8Theme Team

  #452463 Copied
  

  Deborah

  Participant

  August 13, 2025 at 08:01

  Hello, you can check the url. Thank you.

  Please contact administrator
  for this information.

  #452521 Copied
  

  Jack Richardson

  Support staff

  August 13, 2025 at 11:40

  Hello @Deborah
  Please, check now.
  Kind regards, Jack Richardson
  The 8theme’s team

  #452559 Copied
  

  Deborah

  Participant

  August 13, 2025 at 14:33

  Thanks for the support! My topic “the menu is gray when I click on it and I am at the bottom of the page.” has been successfully resolved.

  #452575 Copied
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