The Main Menu is no longer showing on my website

Hello @Sherine,

It appears that someone with access to your website has removed the main menu. When the main menu is removed, the Nav menu widget in the header automatically loads the next available menu, which in your case is the one used for “All Departments.”

We have not made any changes to your website from our side. Therefore, we recommend that you contact your hosting provider to either restore a backup that includes the original menu previously shown in your header or you can create a new menu and assign it to the header’s Nav menu widget.

Best regards,
Jack Richardson
8Theme Team

Hello @Sherine,

We are pleased to hear that you have resolved the menu issue. If you would like to create a new menu, please follow these steps:

1. Visit your Dashboard.
2. Navigate to Appearance → Menus*
3. Click “Create a new menu”, and assign a name to your menu.
4. Add the menu items (pages, custom links, categories, etc.)
5. Click the “Create Menu” button at the bottom of menu items section.

To display this menu in your header, open the Header template by going to Dashboard → XStore Builders → Header Builder → Go to Builder (Elementor). You can then either add a new “Nav Menu” widget or edit the existing one to select your preferred menu.

For reference, please see the following link: https://prnt.sc/XECv5i3Z84F4

Best regards,
Jack Richardson
The 8Theme Team

Dear Sherine,

Thanks for being part of our WordPress & WooCommerce community!

We’re happy we could assist you. Your feedback truly matters — it helps us make XStore better, faster, and more reliable with every release.

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Topic closed.
The 8Theme Team