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The format is error after template import.

This topic has 4 replies, 3 voices, and was last updated 6 months, 3 weeks ago ago by Andrew Mitchell

Gabriel

Participant

January 20, 2025 at 13:27

After the new template was imported, the website layout format became messed up and most of the pictures could not be loaded. Please tell me the possible reasons for the error.

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#431300 Copied Theme version: 9.4.6

3 Answers

Rose Tyler

Support staff

January 20, 2025 at 13:45

Hello, Gabriel,

Thank you for reaching out to us.

Before proceeding with the import, please ensure that all third-party plugins are disabled. If this does not resolve the issue, we would be happy to assist you with the import process. In order to do so, we kindly request temporary wp-admin access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme Team

#431303 Copied

Gabriel

Participant

January 21, 2025 at 04:52

Hi
thanks for your reply.
here are the temporary login link for my WP account.
please check the error and help us import the template .

thanks

Please contact administrator
for this information.

#431416 Copied

Andrew Mitchell

Support staff

January 21, 2025 at 06:13

Dear Gabriel,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#431421 Copied
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