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The footer is not shown on our website after the recent update

This topic has 13 replies, 5 voices, and was last updated 1 weeks, 3 days ago ago by Tony Rodriguez

Farhad

Participant

November 19, 2025 at 22:56

Hi,
It looks like the footer isn’t showing on our website after the recent update. I appreciate someone checking it out ASAP.

Thank you!
Farhad Arvin

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support staff only.

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12 Answers

Ayan Rahman

Support staff

November 20, 2025 at 00:20

Hello,

Thank you for reaching out to us.

Just updating the theme should not cause such issues.

Please try to recall what else you have done on the site recently — perhaps you enabled or disabled some plugins.

Do you remember how the footer was created on your site — using the Footer Builder with Elementor or static blocks? Please check the settings there.

Best regards,
8Theme’s Team

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Farhad

Participant

November 20, 2025 at 00:34

Thanks for your reply.
Footer is a Static Block named Footer – Choovio
Nothing has changed on the website recently, other than regular plugin and theme updates.

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Samir Malik

Support staff

November 20, 2025 at 06:19

Dear Farhad,

Could you please let us know if it is possible to disable the restriction or whitelist our country/IP address so that we can access your website?

https://prnt.sc/Z2jTwwTbpSt1

Thank you for your assistance.

Best regards,
8Theme Team

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Farhad

Participant

November 20, 2025 at 17:27

Your IP has been added to the trusted list.

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Farhad

Participant

November 20, 2025 at 17:33

FTP access has updated

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support staff only.

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Jack Richardson

Support staff

November 20, 2025 at 20:31

Hello @Farhad,

Please check it now. We have re-added the missing shortcode for the footer content: https://prnt.sc/ekRR7e8cjKY8.
You can see the frontend result here: https://prnt.sc/ZfsY_KQVbFvB.

Best regards,
Jack Richardson
The 8Theme Team

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Farhad

Participant

November 20, 2025 at 20:35

Thanks, Jack. May I know how that happened? I’m certain we hadn’t touched that recently.

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Jack Richardson

Support staff

November 21, 2025 at 08:21

Hello @Farhad,

It is possible that WordPress updated itself or that an error somehow occurred on your server, which caused the widget to be removed. We have now re-added the missing widget to your widget area.

If your main request has been resolved, please mark this topic as solved.

Best regards,
Jack Richardson
The 8Theme Team

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Farhad

Participant

November 21, 2025 at 17:43

Thank you!
The footer is now back and visible; however, it looks like there is a problem with the divider. I see this
[mpc_divider width=”55″ lines_color=”rgba(212,175,55,0.5)”]

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Jack Richardson

Support staff

November 21, 2025 at 19:39

Hello @Farhad,

Unfortunately, we are unable to log in to your website as it redirects us to a 404 page. Could you please grant us access so that we can log in and check the issue from the dashboard? It appears that a plugin, such as Massive Addons, is currently deactivated, which is causing the shortcodes to appear. If you prefer, you may edit the static block and remove those separator shortcodes or activate the plugin yourself.

Best regards,
Jack Richardson
8Theme Team

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Farhad

Participant

November 21, 2025 at 21:26

Thanks for the support! My topic “the footer is not shown on our website after the recent update” has been successfully resolved.

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Tony Rodriguez

Support staff

November 21, 2025 at 21:26

Dear Farhad,

Thanks for being part of our WordPress & WooCommerce community!

We’re happy we could assist you. Your feedback truly matters — it helps us make XStore better, faster, and more reliable with every release.

Leave Feedback →
(takes less than a minute)

Together, we’re shaping a better WooCommerce experience for everyone.

Topic closed.
The 8Theme Team

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