Return to previous page

The drop-down menu does not open on your mobile phone

This topic has 10 replies, 3 voices, and was last updated 1 months, 2 weeks ago ago by Jack Richardson

Zg007

Participant

August 11, 2025 at 15:20

Hello, I have v 9.4.5, the problem is that when a menu is selected on the mobile phone, and in the drop-down menu a product category is clicked, for example, the window closes without being able to open the product category. And so every time.
Can this be corrected.
Warm greetings

Please, contact administrator
for this information.

#452349 Copied

9 Answers

Jack Richardson

Support staff

August 11, 2025 at 16:46

Hello @Zg007,

We hope this message finds you well.

Could you kindly check whether the “One Page Menu” option is currently deactivated in the settings of your mobile menu in Header builder? You can verify this within the Customizer settings.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

#452358 Copied

Zg007

Participant

August 11, 2025 at 18:28

I have included the One page menu in the mobile menu, it is also included in the Main menu. Still, when I want to open the web shop and select a product category, the window closes. When I open the menu again, the product categories are visible. When the menu opens, I should be able to select the desired category without any problems.

Files is visible for topic creator and
support staff only.

#452364 Copied

Alex Carter

Support staff

August 12, 2025 at 07:31

Hello,

We kindly ask you to disable the “One Page Menu” option for the mobile menu and clear the cache after saving the settings, including the mobile browser cache.

If the issue persists, please provide us with access to the admin panel so we can investigate further.

Warm Regards,
The 8Theme Team

#452390 Copied

Zg007

Participant

October 15, 2025 at 14:18

Hello,

I need to contact support because the menu is not working properly on mobile.

When I click on the menu and select Web Shop, the menu closes. Then I have to open the menu again to select a product category.

Also, in Mozilla Firefox, the search bar overlaps with the menu.

If this can be fixed, I’ve attached access to the admin panel.

Theme: XStore v9.5.3

Thank you in advance.

Best regards

Please contact administrator
for this information.

#457235 Copied

Alex Carter

Support staff

October 15, 2025 at 14:33

Hello,

Please provide screenshots and a video of the issue.

Also, kindly check the access details you have shared, as we are currently unable to log in with them.

Best regards,
8Theme’s Team

#457236 Copied

Zg007

Participant

October 15, 2025 at 14:56

New pass.

Please contact administrator
for this information.

#457238 Copied

Alex Carter

Support staff

October 15, 2025 at 20:13

Hello,

We appreciate your prompt response.

We’ve disabled the “One Page Menu” option via Theme Options > Header builder > Main menu.

Please clear cache and check how the menu works now.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

Warm Regards,
The 8Theme Team

#457258 Copied

Zg007

Participant

October 17, 2025 at 12:57

On mobile when using Chrome everything is fine, but on Mozilla the menu overlaps, more precisely the search engine from the topic is over the menu tag. Can you fix this? Picture attached.
Thanks in advance

Please contact administrator
for this information.

#457393 Copied

Jack Richardson

Support staff

October 17, 2025 at 14:38

Hello @Zg007,

Could you please clear your browser cache and check again? We have adjusted the spacing of the Connection block in your mobile header content.

Best regards,
Jack Richardson
The 8Theme Team

#457401 Copied
Viewing 10 results - 1 through 10 (of 10 total)