Hello! I set the sticky function of SECTION2 and fixed it with SECTION3, please see the screenshot; but the description (SECTION5) will overlap on the front end, please see the video;
The product link has been sent to private content;
This topic has 11 replies, 3 voices, and was last updated 4 days, 6 hours ago ago by yang qiaorun
Hello! I set the sticky function of SECTION2 and fixed it with SECTION3, please see the screenshot; but the description (SECTION5) will overlap on the front end, please see the video;
The product link has been sent to private content;
Hello,
Thank you for reaching out to us.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Warm Regards,
The 8Theme Team
Please view private content
Hello, yang qiaorun
To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.
They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.
Thank you for your cooperation!
Best Regards,
The 8Theme Team
Dear @Yang Qiaorun,
I hope this message finds you well.
We are currently unable to access your website due to a 504 Gateway Timeout error. Kindly let us know once the website is accessible so that we may proceed with checking the reported issue.
Thank you for your attention to this matter.
Best regards,
The 8Theme Team
My website suddenly went down. Did you set something up?
The site has been restored
Hello! Did you fix my issue? A critical error occurred while I was listing my item today.
Why haven’t you solved my problem yet? You promised 6 months of support.
Dear @yang qiaorun,
We hope this message finds you well.
It appears that the use of video content in your product pages may be causing a delay in loading, which in turn affects the proper calculation of sticky sections. To help resolve this issue, we kindly suggest trying one of our prebuilt templates to see if the problem persists.
For cases like yours, we also recommend exploring our non-builder templates, which offer similar layouts and may provide a more stable experience.
We look forward to your feedback and are here to assist you further.
Best regards,
The 8Theme Team
Thanks for the support! My topic “The description module and the image module overlap” has been successfully resolved.
The issue related to '‘The description module and the image module overlap’' has been successfully resolved, and the topic is now closed for further responses