The description module and the image module overlap

This topic has 11 replies, 3 voices, and was last updated 4 days, 6 hours ago ago by yang qiaorun

  • Avatar: yang qiaorun
    yang qiaorun
    Participant
    April 16, 2025 at 04:09

    Hello! I set the sticky function of SECTION2 and fixed it with SECTION3, please see the screenshot; but the description (SECTION5) will overlap on the front end, please see the video;
    The product link has been sent to private content;

    Please, contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    10 Answers
    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 16, 2025 at 08:09

    Hello,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    Avatar: yang qiaorun
    yang qiaorun
    Participant
    April 16, 2025 at 08:28

    Please view private content

    Please contact administrator
    for this information.
    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 16, 2025 at 10:00

    Hello, yang qiaorun

    To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

    They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

    Thank you for your cooperation!

    Best Regards,
    The 8Theme Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 16, 2025 at 15:53

    Dear @Yang Qiaorun,

    I hope this message finds you well.

    We are currently unable to access your website due to a 504 Gateway Timeout error. Kindly let us know once the website is accessible so that we may proceed with checking the reported issue.

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team

    Avatar: yang qiaorun
    yang qiaorun
    Participant
    April 16, 2025 at 15:55

    My website suddenly went down. Did you set something up?

    Avatar: yang qiaorun
    yang qiaorun
    Participant
    April 16, 2025 at 15:58

    The site has been restored

    Avatar: yang qiaorun
    yang qiaorun
    Participant
    April 17, 2025 at 03:14

    Hello! Did you fix my issue? A critical error occurred while I was listing my item today.

    Avatar: yang qiaorun
    yang qiaorun
    Participant
    April 17, 2025 at 13:59

    Why haven’t you solved my problem yet? You promised 6 months of support.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 17, 2025 at 16:18

    Dear @yang qiaorun,

    We hope this message finds you well.

    It appears that the use of video content in your product pages may be causing a delay in loading, which in turn affects the proper calculation of sticky sections. To help resolve this issue, we kindly suggest trying one of our prebuilt templates to see if the problem persists.

    For cases like yours, we also recommend exploring our non-builder templates, which offer similar layouts and may provide a more stable experience.

    We look forward to your feedback and are here to assist you further.

    Best regards,
    The 8Theme Team

    Avatar: yang qiaorun
    yang qiaorun
    Participant
    May 13, 2025 at 07:02

    Thanks for the support! My topic “The description module and the image module overlap” has been successfully resolved.

  • Viewing 11 results - 1 through 11 (of 11 total)

The issue related to '‘The description module and the image module overlap’' has been successfully resolved, and the topic is now closed for further responses

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