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The customer does not register for checkout pages after payment of the order

This topic has 14 replies, 2 voices, and was last updated 6 years, 9 months ago ago by Rose Tyler

Prus

Participant

July 18, 2017 at 14:50

Hello.

After selecting the goods and moving to the selection page of delivery and payment, the client has the opportunity to enter the password and register in the system.
But after passing the payment, the client does not authorize and the user with his data is not created in the system.

In the wordpress settings, registration is enabled.
Enable child theme

Please, contact administrator
for this information.

#168235 Copied Theme version: 3.0.2.1 WooCommerce version: 3.0.8

13 Answers

Rose Tyler

Support staff

July 18, 2017 at 15:06

Hello,

Please check the problem with your parent theme.
Do you face this problem with default WC theme – Storefront?
Try to disable 3-rd party plugins and then check.
What browser and do you use?

Regards

#168242 Copied

Prus

Participant

July 18, 2017 at 16:21

We changed theme to Storefront. And with theme we not see this problem.

#168260 Copied

Rose Tyler

Support staff

July 18, 2017 at 16:30

Thanks. Did you try to activate parent theme? Do you use chrome browser?

Regards

#168261 Copied

Prus

Participant

July 18, 2017 at 16:41

I actived parent theme. Same problem.

Yes Chrome.

Tested in Safari. Same problem.

#168262 Copied

Prus

Participant

July 18, 2017 at 16:41

And i deleted all 3rd-party plugin. Same problem.

#168263 Copied

Prus

Participant

July 18, 2017 at 20:37

???

#168272 Copied

Rose Tyler

Support staff

July 19, 2017 at 07:40

Hello,

Sorry for the delay.
Please provide FTP access in Private Content and we will fix this problem.

Regards

#168298 Copied

Prus

Participant

July 19, 2017 at 09:38

Please write a solution to the problem. I’m using this theme on a few more sites. Thank you.

Please, contact administrator
for this information.

#168315 Copied

Rose Tyler

Support staff

July 19, 2017 at 10:16

Hello,

I’ve renamed form-billing.php file in /royal/woocommerce/checkout folder and uploaded new one with fix of the problem. Please check registration on checkout page now, if all works fine, you can delete the old file.

Regards

#168320 Copied

Prus

Participant

July 19, 2017 at 10:35

Now, i don’t see password input
http://prntscr.com/fxjkfc

#168324 Copied

Rose Tyler

Support staff

July 19, 2017 at 10:42

Hello,

It is strange, because when I check – http://prntscr.com/fxjn6z Try to clear cache.

Regards

#168326 Copied

Prus

Participant

July 19, 2017 at 11:16

All right!
Great support!

Ok. I’m think this bug all website with this theme. Pls, update zip on themeforest.

#168332 Copied

Rose Tyler

Support staff

July 19, 2017 at 11:45

You’re welcome!

Regards

#168335 Copied
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