The changes i make in the XStore Editor and in Elementor does not show up!

This topic has 10 replies, 3 voices, and was last updated 3 years, 11 months ago ago by John Holden

  • Avatar: Wise
    Wise
    Participant
    July 20, 2021 at 09:36

    So we recently bought the XStore theme, and overwrited our old theme (Astra Theme), which also used Elementor. But i have discovered some problems, that is critical for the website, since i can’t really edit anything on it.

    When i use the XStore Editor or Customizer and change things like Colour and Single Product Builder, the changes won’t show up on my website. I have tried to clear my Page Cache, Elementor CSS Cache and clear my own local Cache, but that didn’t help.

    Same thing is happening to Elemento, most of the things i implement with Elementor has some flaws in them fx Colours on icons are missing or images in the slider (that was in the Demo) i uploaded is not diplaying.

    At this point i feel like i have tried everything.
    I have also linked some images so you guys can see what the Editor shows versus what the reality actually looks like.

    Please, contact administrator
    for this information.
    9 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 20, 2021 at 10:56

    Hello,

    Provide us with WP Dashboard and FTP access to your site to check the issue in more detail.

    Regards

    Avatar: Wise
    Wise
    Participant
    July 20, 2021 at 15:56

    i can not provide FTP access at the moment, since my host is having problems, so i can’t access my FTP either. But i can provide WP Admin / Dashboard access. The info is described in the Private Content Area.

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 21, 2021 at 08:53

    Hello,

    I checked your site and it looks the same way as in editor https://prnt.sc/1dfld3d
    What browser do you use? Chrome? Point is that Elementor saves styles to .css file, Chrome caches css files and images, so you need to clear the browser cache to apply changes. Use https://chrome.google.com/webstore/detail/clear-cache/cppjkneekbjaeellbfkmgnhonkkjfpdn for these purposes.

    Regards

    Avatar: Wise
    Wise
    Participant
    July 21, 2021 at 10:29

    I am still very confused, since i have checked on 3 different browsers, now. I have checked the website on Microsoft Edge, Google Chrome and Apple Safari, but none shows any new results. Keep in mind that Apple Safari was on a different device. I also tried to clear the CSS Cache with the extension you provided, but that did not give any new results either. So at this point i still don’t know what to do. Sorry for the trouble.

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 21, 2021 at 14:25

    Hello,

    That’s really strange because for me page looks completely fine https://gyazo.com/a11e1b8cd40fdde8abd9e492d607a9a0
    Do you have problem only with this section?

    Regards

    Avatar: Wise
    Wise
    Participant
    July 21, 2021 at 15:07

    No, i also have problems with changing things like Colours on the footer and the colours of things like the price, i also have problems with changing the Buy button, which stays at the decent button instead of the one i made in the XStore Customiser.

    Avatar: John Holden
    John Holden
    Participant
    July 21, 2021 at 18:07

    Hello

    Please check on different devices and let us know .

    John Holden

    Avatar: Wise
    Wise
    Participant
    July 21, 2021 at 21:08

    As i said before, i have tried accessing the site with my Iphone and it did not change anything.

    Avatar: John Holden
    John Holden
    Participant
    July 22, 2021 at 14:41

    Hello

    Please edit your site on system and let us know if you still facing any issue.

    John Holden

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