The categories cannot be seen in the product filter.

Hello,

Thank you for reaching out to us.

1/ We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the issue persists, we would appreciate it if you could provide us with FTP access so we can investigate further.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

2/ Custom CSS code can be used:

.elementor-slideshow__title {
    display: none !important;
}

https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

Warm Regards,
The 8Theme Team

Hello,

Thank you for providing access to your WordPress dashboard. We understand that you may not be familiar with FTP, and we truly appreciate your cooperation.

However, please note that using the File Manager within the WordPress dashboard is not the most appropriate method for resolving the current issue. Even a minor typographical error in the code could potentially cause a fatal error on the website—an issue we would not be able to fix without FTP access.

We kindly ask that you contact your hosting provider and request the creation of FTP credentials. You may also share a link to this conversation with them, as they will understand what is required and should be able to set it up for you without any difficulty. Once you receive the FTP details, please forward them to us so we can proceed accordingly.

Best regards,
The 8Theme Team

Dear @Juan Zapata,

Thank you for reaching out.

We would like to clarify that the widgets are not appearing because, according to the official WooCommerce documentation (https://docs.woocommerce.com/document/woocommerce-widgets/), WooCommerce widgets are designed to display only on archive pages such as Shop, Tag, and Category pages.

The “Construcción” page you are referring to is a custom page created using a Page Builder and is not recognized as an archive page by WooCommerce. As a result, the widgets are not rendered on that page. This behavior is not related to our theme, as our widgets rely on WooCommerce’s PHP classes, which inherently restrict widget visibility to archive pages.

For further assistance or to request additional functionality, we recommend submitting your inquiry directly to the WooCommerce support forum: https://wordpress.org/support/plugin/woocommerce/

We appreciate your understanding.

Best regards,
The 8Theme Team

Dear @Juan Zapata,

We hope this message finds you well.

Please note that the Shop page displays the correct widgets on the frontend when using the default WooCommerce shop page. However, if you are using a custom-built page, the sidebar filters and related widgets may not appear as expected.

You can verify which page is set as your main Shop page by checking the WooCommerce settings. This page serves as the origin Shop page. For your reference, please see the following screenshot: https://prnt.sc/mUmnHCu2Atuy.

Additionally, if you would like to customize the XStore titles or branding, we recommend installing the White Label Branding plugin. You can find more information and installation instructions here: https://www.8theme.com/documentation/xstore/plugins/white-label-branding-plugin/

Should you have any further questions or need assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team