Return to previous page

The cache for the categories widget is not being cleared.

This topic has 8 replies, 3 voices, and was last updated 5 days, 21 hours ago ago by Andrew Mitchell

Denurade

Participant

June 9, 2025 at 20:14

I add a new category, but it only appears in the widget after 3 days.
I’ve already tried clearing the cache in every way possible. But there’s a problem with this widget. The cache clears normally everywhere else.

#446722 Copied

7 Answers

Alex Carter

Support staff

June 10, 2025 at 07:16

Hello,

Thank you for reaching out to us.

It is possible that the cause of this is related to cached data.

We kindly recommend clearing the cache after making changes to products and categories. This includes clearing WooCommerce-related caches, which can be found in the following section:

WooCommerce > Status > Tools

Please ensure you clear the following fields:
– WooCommerce transients
– Expired transients
– Term counts
– Brands transients

Additionally, please note that categories without any assigned products will not be displayed on the front end. We recommend verifying that your categories contain at least one product.

Should the issue persist after performing these steps, please do not hesitate to contact us again. We will be happy to assist you further.

Warm Regards,
The 8Theme Team

#446734 Copied

Denurade

Participant

June 10, 2025 at 09:15

I tried the options you suggested, but it didn’t work. The entire site updates normally, but this widget does not update. It now has categories that I don’t have on my site at all.

#446752 Copied

Alex Carter

Support staff

June 10, 2025 at 09:20

Hello,

Could you please provide screenshots or a video to help us better understand the situation?

Best regards,
The 8Theme Team

#446753 Copied

Denurade

Participant

June 10, 2025 at 10:36

I have attached a screenshot.
The issue is that when I make changes to product categories, they do not change in the widget. This process takes a very long time.

Files is visible for topic creator and
support staff only.

#446776 Copied

Andrew Mitchell

Support staff

June 10, 2025 at 13:15

Hello, Denurade,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#446788 Copied

Denurade

Participant

June 10, 2025 at 13:56

Account details

Content is visible for topic creator and
support staff only.

#446795 Copied

Andrew Mitchell

Support staff

June 12, 2025 at 16:18

Hello, Denurade,

As far as we can see, the categories in the filter widget and the top bar are currently fully aligned.

Best regards,
The 8Theme Team

Files is visible for topic creator and
support staff only.

#447003 Copied
Viewing 8 results - 1 through 8 (of 8 total)