The Built in Email builder is not working for WCFM.

This topic has 11 replies, 2 voices, and was last updated 1 year, 2 months ago ago by Rose Tyler

  • Avatar: Soumya
    Soumya
    Participant
    December 5, 2022 at 08:34

    The Built-in Email builder is not working for WCFM. Please check the screenshot.
    https://prnt.sc/3QNaIisxUBAp

    10 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 5, 2022 at 09:40

    Hello,

    Please post your request here – https://www.8theme.com/taskboard/ , so our dev team read it.

    Regards

    Avatar: Soumya
    Soumya
    Participant
    December 5, 2022 at 10:07

    Done, I have posted the request. Now solve the issue.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 5, 2022 at 15:03

    If your request takes votes from other customers, our dev team will try to add it in one of the next updates.
    Meantime, you can contact the support of the plugin also and ask for assistance from their side too.

    Regards

    Avatar: Soumya
    Soumya
    Participant
    December 5, 2022 at 15:26

    This is not a plugin. It is inbuilt with Xstore.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 5, 2022 at 15:31

    The Built-in Email builder is ours, but WCFM is plugin.

    Regards

    Avatar: Soumya
    Soumya
    Participant
    December 5, 2022 at 16:00

    Yes, I asked them. But they said they use default woocommerce email settings.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 5, 2022 at 17:01

    Hello,

    Please provide URL of your site, temporary wp-admin and FTP access.

    wp-admin access: Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
    ftp access: If you do not know how to create FTP contact with your hosting provider, they will help you.

    What is the path to reproduce the mentioned by you situation, so that the letter arrives (after registration or purchase or something else? – this is to know how to re-create it).

    Regards

    Avatar: Soumya
    Soumya
    Participant
    December 5, 2022 at 19:27

    After activating the Built-in Email builder, it is sending emails to the customer with the new customized template which works awesome. But it is not working for the vendor. I mean when a vendor registers on our site, It is sending email from the default woocommerce template, not from the built-in Email builder template.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 6, 2022 at 08:19

    Thanks for the reply.
    We are waiting for URL, temporary wp-admin and FTP access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 6, 2022 at 15:40

    https://prnt.sc/dwcHQhj4XHzv
    It will not work because WCFM plugin creates their emails in the hardcode way but they should do it as templates to make it work with our builder (and other plugins which filters/changes woocommerce emails)

    Regards

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