The back to top button is not show cart and checkout page

This topic has 8 replies, 3 voices, and was last updated 1 years, 1 months ago ago by Luca Rossi

  • Avatar: Family Care
    Family Care
    Participant
    November 18, 2024 at 20:23

    The back to top button is not show cart and checkout page

    Please, contact administrator
    for this information.
    7 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    November 19, 2024 at 08:06

    Hello, @Abdul Moiz,

    Thank you for contacting us and for using XStore.

    We have temporarily activated the XStore parent theme on your website and did not encounter any issues. The “Back to Top” button is functioning correctly on all pages, as shown in the attached image in the private content area for your reference.

    Upon further investigation, we have determined that the issue you are experiencing is related to custom code modifications in your child theme. We kindly recommend that you consult with your website developer to review and resolve the custom code in the child theme.

    Should you need any further assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Family Care
    Family Care
    Participant
    November 20, 2024 at 14:44

    When there is no product added to cart and its empty. then the scroll to top is visible on cart page but when 1 or more products are added, its no more visible.

    Avatar: Justin
    Luca Rossi
    Support staff
    November 21, 2024 at 06:52

    Dear Abdul Moiz,

    We hope this message finds you well.

    We would like to inform you that the issue with the “Back to Top” button was caused by the “Advanced Layout” setting on the Cart/Checkout page. To resolve this, we have disabled the setting, and the button is now displaying correctly.

    Since you are editing the Cart/Checkout page using Elementor, it is not necessary to enable the “Advanced Layout” setting.

    For your reference, please find the screenshot here: [Screenshot Link](https://prnt.sc/ZG-70BaS-sVw).

    Should you have any further questions or require assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Family Care
    Family Care
    Participant
    November 21, 2024 at 12:43

    Thanks for the update. Just a quick question, what is Advanced Layout and where can I find it in settings?

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    November 21, 2024 at 17:07

    Dear Abdul Moiz,

    We hope this message finds you well.

    We would like to inform you that there should be no side effect issues related to the matter you inquired about. You can find the relevant settings under the following path:

    **XStore > Theme Options > WooCommerce (Shop) > Cart/Checkout Layout**

    For further details and guidance, we kindly recommend reviewing the documentation available at the following link:
    [Customizing Cart/Checkout Page Layouts](https://www.8theme.com/documentation/xstore/woocommerce/customizing-cart-checkout-page-layouts/)

    Should you have any additional questions or require further assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Family Care
    Family Care
    Participant
    November 21, 2024 at 17:22

    Thank you very much.

    Avatar: Justin
    Luca Rossi
    Support staff
    November 22, 2024 at 06:02

    If you need anything else, please let us know.

    Best regards,
    The 8Theme Team

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The issue related to '‘The back to top button is not show cart and checkout page’' has been successfully resolved, and the topic is now closed for further responses

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