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  Kamil

  Participant

  June 25, 2025 at 08:57

  Hey, when we look at our store while logged into the cockpit, everything looks fine. But if we enter the store page just like a customer enters, or in incognito mode, the page is completely broken. I’m sending screenshots. Is there any way to fix this, best regards

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  support staff only.

  #448028 Copied
  3 Answers
  

  Jack Richardson

  Support staff

  June 25, 2025 at 11:55

  Dear @Kamil,

  I hope this message finds you well.

  We wanted to follow up and ask if you were able to resolve the issue. Upon our review using various browsers in both incognito and standard modes, we did not encounter any problems.

  Please let us know if you are still experiencing any difficulties.

  Best regards,
  Jack Richardson
  The 8Theme Team

  #448051 Copied
  

  Andrew Mitchell

  Support staff

  June 25, 2025 at 11:58

  Dear Kamil,

  Thank you for your message. We hope you’re doing well.

  We kindly recommend updating your website to the latest version 9.5, as this update includes significant performance improvements that can greatly enhance your site’s speed and overall functionality.

  Before proceeding with the update, please ensure that you create a full backup of your website to prevent any potential data loss. Once the update is complete, we also advise clearing all caches to ensure the changes take full effect.

  Should you need any assistance during this process, please don’t hesitate to reach out.

  Best regards,
  The 8Theme Team

  #448052 Copied
  

  Kamil

  Participant

  June 25, 2025 at 12:16

  Thanks for the support! My topic “The appearance of the store is different in the administration panel and different when you enter th” has been successfully resolved.

  #448054 Copied
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