Return to previous page

The admin stie is very slowly, i can’t use it

This topic has 4 replies, 2 voices, and was last updated 2 hours, 9 minutes ago ago by Andrew Mitchell

Pille

Participant

March 1, 2026 at 10:17

Hi!
I can’t use the admin, because very slowly. If you running this link, you can check the problem.
https://wordpress.org/plugins/query-monitor/

GET https://raw.githubusercontent.com/proelements/proelements/master/pro-elements.php
cURL error 28: Connection timed out after 5001 milliseconds 1. ElementorPro\C\U\Updater->remote_get() Plugin: pro-elements

Please check in admin.

Content is visible for topic creator and
support staff only.

#466734 Copied

3 Answers

Andrew Mitchell

Support staff

March 1, 2026 at 16:05

Hello Pille,

We have checked the admin panel and can confirm that it is currently functioning normally. We are able to use it without any connection issues. However, as a precaution, we recommend disabling any third-party plugins and testing the admin panel’s performance without them. Please note that the slow performance in the admin area may be related to the connection timeout error indicated in the Query Monitor report.

Best regards,
The 8Theme Team

#466744 Copied

Pille

Participant

March 1, 2026 at 19:20

Our server host replied:
The problem is that raw.githubusercontent.com is not available from your server! We can ping from other servers from the IP address, but not from yours, i.e. one of the module programs etc. probably called too many times, in an inappropriate way or to an address that caused the server’s IP address to be banned.

This is not a phenomenon related to our service, we can’t do anything about it, you or the creator of the module that the module is trying to connect to must resolve this. (And of course, find out the reason for the ban first so that they can bypass it!)

The IP address of this server is: 92.43.203.193

Please unblock this IP address and write down the reason why we cannot use any of our Xstore pages, which currently affects 6 pages.

#466753 Copied

Andrew Mitchell

Support staff

March 2, 2026 at 11:27

Hello, Pille,

Our theme and plugin do not perform any blocking on client servers. We kindly ask you to disable all third-party plugins and check whether the issue persists.

Best regards,
The 8Theme Team

#466779 Copied
Viewing 4 results - 1 through 4 (of 4 total)