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The “Additional Information” field at the bottom of the payment page is not visible.

This topic has 5 replies, 3 voices, and was last updated 11 months, 3 weeks ago ago by Andrew Mitchell

Recep

Participant

December 27, 2024 at 11:36

hi,

The “Additional Information” field at the bottom of the payment page is not visible. Even if I turn off the cache plugin, the error persists.

(I did not add the codes from my previous support request)

What could be the problem?

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#428875 Copied

4 Answers

Rose Tyler

Support staff

December 27, 2024 at 11:47

Hello,

Thank you for reaching out to us.

We’ve disabled the Checkout Field Editor for WooCommerce (Pro) plugin on your site to solve this.

Best Regards,
8Theme’s Team

#428877 Copied

Recep

Participant

December 27, 2024 at 11:50

hello,

Why did you do something like this? Why did you find it appropriate to turn off the plugin without asking on a site that actively sells? 🙂

Anyway. Is there no solution that can be applied without removing the plugin? I have to use the plugin.

I will open a request for the other plugin as well.

#428878 Copied

Rose Tyler

Support staff

December 27, 2024 at 13:54

Hello, Recep,

We sincerely apologize for any inconvenience caused by our decision to temporarily disable the plugin in order to address your issue. Moving forward, you will have the ability to independently review third-party plugins as needed.

If you wish to continue using a specific plugin, we kindly recommend reaching out to the plugin’s support team for assistance. Alternatively, you may find it helpful to review the plugin’s settings yourself to identify the option responsible for disabling the “Additional Information” field on the Checkout page.

At this time, we have determined that your inquiry does not pertain directly to our theme. As such, we would like to emphasize that while we are fully committed to ensuring the proper functionality of our theme, we cannot take responsibility for the behavior or performance of third-party plugins that you may choose to use.

Thank you for your understanding.

Best Regards,
8Theme’s Team

#428886 Copied

Andrew Mitchell

Support staff

December 27, 2024 at 14:00

Dear Recep,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

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The issue related to '‘The “Additional Information” field at the bottom of the payment page is not visible.’' has been successfully resolved, and the topic is now closed for further responses

The “Additional Information” field at the bottom of the payment page is not visible.

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