Thank You Page (Order Received Page) Template Pulling Wrong Data

This topic has 6 replies, 2 voices, and was last updated 9 years, 5 months ago ago by Jack Richardson

  • Avatar: bryanr18lowe
    bryanr18lowe
    Participant
    June 30, 2016 at 14:35

    Hello,

    Thank you for the great theme and support! It’s much appreciated.

    I am running into a small issue with the order received or thank you page that is returned after an order is placed. I am running the Shipping Multiple Addresses Plugin and I think that the Thank You Page template may not be playing nice with the SMA Plugin.

    Please see the screen shot located at: http://imgur.com/7kio8HY

    The first product under the first address (Joe Eastman) shows Order Received x 1 and it omits the item that was purchased (Beef Cheddar Cheese Salami as seen in the first set of order details in the screen shot). All of the other details are correct.. The odd thing is that the data seems to be getting stored properly because the New Customer Order email that is generated is coming in correctly with the correct products correlating with the correct addresses.

    Thank you for any insight!

    All the best,

    Bryan

    5 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 30, 2016 at 14:50

    Hello,

    Sorry, but in this case you have to contact Woocommerce support as Thank you page is configured by them.

    Best regards,
    Jack Richardson.

    Avatar: bryanr18lowe
    bryanr18lowe
    Participant
    June 30, 2016 at 15:02

    Hi Jack,

    Just to confirm, this template is not overridden by a theme template file for the thank you page?

    All the best,

    Bryan

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 30, 2016 at 15:15

    Hello,

    No, default thankyou.php template is loading from Woocommerce plugin. not the theme.
    It was removed from the theme files in one of the updates.

    Best regards,
    Jack Richardson.

    Avatar: bryanr18lowe
    bryanr18lowe
    Participant
    June 30, 2016 at 15:43

    Got it. Thank you, Jack.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 30, 2016 at 16:19

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

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The issue related to '‘Thank You Page (Order Received Page) Template Pulling Wrong Data’' has been successfully resolved, and the topic is now closed for further responses

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