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Thank you page not loading - by Sheine - on WordPress WooCommerce support

This topic has 10 replies, 3 voices, and was last updated 5 years, 2 months ago ago by Rose Tyler

Sheine

Participant

February 12, 2019 at 19:14

Dear Support,

I have a problem with the thankyou page (order-received).
When ordering a product, the thank you page does not load anymore.
You can replicate this by ordering a product in my shop and choose payment method: “overboeking”. This way you do not have to pay anything but can finish the order.

Strange thing is:
1. the order is received in backend of woocommerce and
2. order email is sent to customer. However, thank you page is not loading.

See login details in private content area:

Can you please check what’s going on?

Kind regards!

SH

Please, contact administrator
for this information.

#209074 Copied Theme version: 5.1.6 WooCommerce version: 5.0.3

9 Answers

John Holden

Support staff

February 13, 2019 at 06:11

Hi,

When I order via ‘Overbooking’ method, it redirects to other sites, please check again http://prntscr.com/mkdgsx

Regards,

#209093 Copied

Sheine

Participant

February 13, 2019 at 07:35

Dear Hung,

Yes this is correct. This is a very well known payment gateway named Mollie.

SH

#209096 Copied

John Holden

Support staff

February 13, 2019 at 07:44

Hi,

How can I reproduce your issue?

Regards,

#209099 Copied

Sheine

Participant

February 13, 2019 at 08:03

Hi,

I have set the payment gateway to ‘Test’ in woocommerce > instellingen > Betalingen.

Now you do not have to pay anything.

Please check again.

Sh

#209101 Copied

Sheine

Participant

February 13, 2019 at 08:05

You can reproduce by ordering a product. You have to complete the order.

#209103 Copied

Sheine

Participant

February 13, 2019 at 11:01

Hello Hung

Have you had time to check this? My site is currently in test modus so not available for customers.

Hope you can help!

SH

#209126 Copied

Rose Tyler

Support staff

February 13, 2019 at 11:39

Hello,

Looks like the problem relates to your changes in the child theme – https://prnt.sc/mkhf6q

Regards

#209133 Copied

Sheine

Participant

February 13, 2019 at 22:14

Thank you Rose, this solved my problem! Problem was the fb pixel.

#209191 Copied

Rose Tyler

Support staff

February 14, 2019 at 08:04

You’re welcome!

Regards

#209199 Copied
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