• 

  Sheine

  Participant

  February 12, 2019 at 19:14

  Dear Support,

  I have a problem with the thankyou page (order-received).
  When ordering a product, the thank you page does not load anymore.
  You can replicate this by ordering a product in my shop and choose payment method: “overboeking”. This way you do not have to pay anything but can finish the order.

  Strange thing is:
  1. the order is received in backend of woocommerce and
  2. order email is sent to customer. However, thank you page is not loading.

  See login details in private content area:

  Can you please check what’s going on?

  Kind regards!

  SH

  Please, contact administrator
  for this information.

  #209074 Copied Theme version: 5.1.6 WooCommerce version: 5.0.3
  9 Answers
  

  John Holden

  Participant

  February 13, 2019 at 06:11

  Hi,

  When I order via ‘Overbooking’ method, it redirects to other sites, please check again http://prntscr.com/mkdgsx

  Regards,

  #209093 Copied
  

  Sheine

  Participant

  February 13, 2019 at 07:35

  Dear Hung,

  Yes this is correct. This is a very well known payment gateway named Mollie.

  SH

  #209096 Copied
  

  John Holden

  Participant

  February 13, 2019 at 07:44

  Hi,

  How can I reproduce your issue?

  Regards,

  #209099 Copied
  

  Sheine

  Participant

  February 13, 2019 at 08:03

  Hi,

  I have set the payment gateway to ‘Test’ in woocommerce > instellingen > Betalingen.

  Now you do not have to pay anything.

  Please check again.

  Sh

  #209101 Copied
  

  Sheine

  Participant

  February 13, 2019 at 08:05

  You can reproduce by ordering a product. You have to complete the order.

  #209103 Copied
  

  Sheine

  Participant

  February 13, 2019 at 11:01

  Hello Hung

  Have you had time to check this? My site is currently in test modus so not available for customers.

  Hope you can help!

  SH

  #209126 Copied
  

  Rose Tyler

  Support staff

  February 13, 2019 at 11:39

  Hello,

  Looks like the problem relates to your changes in the child theme – https://prnt.sc/mkhf6q

  Regards

  #209133 Copied
  

  Sheine

  Participant

  February 13, 2019 at 22:14

  Thank you Rose, this solved my problem! Problem was the fb pixel.

  #209191 Copied
  

  Rose Tyler

  Support staff

  February 14, 2019 at 08:04

  You’re welcome!

  Regards

  #209199 Copied
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