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Text is translated to my selected language – but doesn’t show

This topic has 13 replies, 4 voices, and was last updated 1 weeks, 3 days ago ago by Tony Rodriguez

Frank

Participant

November 19, 2025 at 20:53

Hi there,

The wishlist page is translated to my selected language, but on the wishlish page the original language shows (English).
Is there a way to fix this?

Thanks for your time.

#460302 Copied

12 Answers

Ayan Rahman

Support staff

November 19, 2025 at 21:07

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

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Frank

Participant

November 19, 2025 at 21:09

Private content area

Content is visible for topic creator and
support staff only.

#460305 Copied

Frank

Participant

November 19, 2025 at 21:44

This is fixed by going to
Theme options -> Shop -> Compare -> changing the default text.

I suggest you use the translation files to fill this page.

However, there is another translation issue.
1. On the cart page, the top of the tables are still in English. The “total” table as well (product, price, quantity, subtotal)
2. On the checkout page, different parts are still in English (“Have a coupon? Enter here”, First name, last name, Phone, emailaddress, section 2: “Doorgaan naar Alternative information”, Order Notes and it’s placeholder)

Thanks for your time.

#460308 Copied

Ayan Rahman

Support staff

November 20, 2025 at 00:26

Hello,

Please read this article – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
You need to activate the Loco Translate plugin > upload pre-created translation files with correct names > edit translations for XStore theme and XStore Core pluin, and to be able to see changes, disable the auto translation here https://prnt.sc/jCcIvtF9EyM7 + clear cache.

Warm Regards,
The 8Theme Team

#460315 Copied

Frank

Participant

November 20, 2025 at 08:58

Hi there,

Please note that the translation is already correct in your translation files. There is no need for me to edit this. XStore is just not picking it up correctly.

Thanks for your time.

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Ayan Rahman

Support staff

November 20, 2025 at 09:30

Hello,

Please take the translation files (it can be the ones you mentioned) and upload them to the /wp-content/languages/themes/ folder and the /wp-content/languages/plugins/ folder.
Kindly let us know once this has been done, or please provide us with FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme Team

#460343 Copied

Frank

Participant

November 20, 2025 at 09:48

Hi there,

1. I am using auto translation. The files are located in wp-content/uploads/languages/ as per your documentation for auto translation.
2. The translations in your own translation files are correct.
3. Just to make sure, I have uploaded the files as per your request. It didn’t help. I cleared my cache.

Thanks for your time.

#460344 Copied

Andrew Mitchell

Support staff

November 21, 2025 at 07:32

Hello,

We have fixed the issue for you.
Please clear your cache and check the result.

Kindly provide us with screenshots of the untranslated strings.

Best regards,
8Theme’s Team

#460413 Copied

Frank

Participant

November 21, 2025 at 09:42

Hi there,

Please elaborate on what you changed so I know what to do next time to fix the issue.
Also, it isn’t fixed on my side, even after clearing cache.

I already listed the non-translated parts in my message above.. But still, here are some screenshots.

Thanks for your time.

Files is visible for topic creator and
support staff only.

#460425 Copied

Ayan Rahman

Support staff

November 21, 2025 at 09:54

Hello,

This has been disabled to apply files edited via Loco Translate – https://prnt.sc/eYD5YEk294-9

About your cart and checkout pages, please edit them using Elementor and set the desired texts there, for example – https://prnt.sc/CSheSD0XsbYA

Warm Regards,
The 8Theme Team

#460426 Copied

Frank

Participant

November 22, 2025 at 17:20

Thanks for the support! My topic “Text is translated to my selected language – but doesn’t show” has been successfully resolved.

#460531 Copied

Tony Rodriguez

Support staff

November 22, 2025 at 17:20

Dear Frank,

It’s great having you in our WordPress & WooCommerce community!

Every insight you share helps us refine XStore and build tools that empower thousands of online store owners worldwide.

Leave Feedback →
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Together, we grow stronger with every release.

Topic closed.
The 8Theme Team

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Text is translated to my selected language – but doesn’t show

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