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Text highlights then deletes in address - by Mark

This topic has 2 replies, 2 voices, and was last updated 10 years ago ago by Olga Barlow

Mark

Participant

April 12, 2014 at 04:41

Hi,

My client has an issue when she types an address into the address field in checkout. As she is typing the text suddenly highlights and then obviously is replaced by whatever key she presses next.

Here are her words

“Under “Address” when I type straight into the Unit, apartment box – it works and keeps an address, but when I type into the field “Street address” it deletes as I type.”

This doesn’t happen with any of the other fields on the checkout page (name box, email etc) on the checkout page.

She is using a Mac and Safari. However I can not reproduce the error using my version of Safari or chrome, IE, Firefox.

She has been to the Apple centre and they have told her there is nothing wrong with her hardware and she doesn’t have this happen using any other website or software.

Thanks for the help.

Mark

#1130 Copied

1 Answer

Olga Barlow

Support staff

April 14, 2014 at 07:49

Hello, Mark,
We have also checked checkout process on our demo using Mac and Safari and can not reproduce that problem. What type of checkout she is using? Does she use any additional Safari extensions? Maybe they caused problem. Also try to clean cache and cookies.

Regards

#1179 Copied
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