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Text changes after update to Woocomerce 9.8.5

This topic has 21 replies, 3 voices, and was last updated 1 weeks, 2 days ago ago by buf

  • Avatar: buf
    buf
    Participant
    May 21, 2025 at 11:55

    After updating WooCommerce from version 9.8.1 to 9.8.5, the header texts are no longer appearing in bold. I’m attaching screenshots so you can see the difference between my staging site (pruebas.bufanatic.com) and my main site (bufanatic.com).

    I’ve already updated both the theme and the core of Xstore on the staging site to the last version, but the issue persists. It seems that the update may have affected how the fonts are rendered or styled in the header.

    Please let me know if there is any solution or workaround for this.

    Files is visible for topic creator and
    support staff only.
    #445052 Copied Theme version: 9.4.10
    20 Answers
    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 21, 2025 at 12:11

    Hello,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    #445054 Copied
    Avatar: buf
    buf
    Participant
    May 22, 2025 at 09:55

    Hi, thanks for your answer.

    I’ve created you an account on the staging site. I’ll need the country where you will access.

    Thanks.

    Please contact administrator
    for this information.
    #445139 Copied
    Avatar: buf
    buf
    Participant
    May 22, 2025 at 09:58

    I also need to quit these charging cursor in the main image and in the static block of the header. I’ve tried but I don’t know what is creating this behavior (the ajaxify option is disabled)

    Thanks again.

    Files is visible for topic creator and
    support staff only.
    #445141 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 22, 2025 at 11:46

    Dear @buf,

    We hope this message finds you well.

    We would like to inform you that attempting to log in via the /wp-admin URL results in the page being locked, as shown in the following screenshot: https://prnt.sc/vkDSOKQZwE_p.

    However, when accessing the website through an incognito browser, the issue does not appear, as demonstrated in this screenshot: https://prnt.sc/nXFOkJY4Gug6, which also matches the one you previously shared.

    Please let us know if you need any further information.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #445153 Copied
    Avatar: buf
    buf
    Participant
    May 22, 2025 at 12:28

    We would like to inform you that attempting to log in via the /wp-admin URL results in the page being locked, as shown in the following screenshot: https://prnt.sc/vkDSOKQZwE_p.

    That is why I asked you the country where you are attempting to log in, I need to unfirewall it.

    However, when accessing the website through an incognito browser, the issue does not appear, as demonstrated in this screenshot: https://prnt.sc/nXFOkJY4Gug6, which also matches the one you previously shared.

    In your screenshot the issue is still happening. You can access in incognito mode in my main site (bufanatic.com) and in the staging site (pruebas.bufanatic.com) and you will see the differences in the text.

    Thanks.

    #445166 Copied
    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 23, 2025 at 14:36

    Hello,

    We kindly request that you either disable the restriction or grant access to the wp-admin for users in Ukraine.

    Warm Regards,
    The 8Theme Team

    #445268 Copied
    Avatar: buf
    buf
    Participant
    May 23, 2025 at 14:44

    Hi,

    You are granted now from Ukraine.

    Regards.

    #445270 Copied
    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 23, 2025 at 14:57

    Private Content

    Please contact administrator
    for this information.
    #445273 Copied
    Avatar: buf
    buf
    Participant
    May 23, 2025 at 15:20

    I didn’t know that I will take a look, but this is the first that this happened. I always update the site in this manner and I’ve never have this problem.

    BTW, can we solve the charging icon in the main image and in the banner? I don’t what to wait until the user interacts with the website to load the image and the banner. It is also happening in the mobile version.

    Thanks in advance.

    Files is visible for topic creator and
    support staff only.
    #445277 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 23, 2025 at 15:54

    Hello @buf
    You can use the CSS code snippet from next reply -> https://www.8theme.com/topic/help-regarding-load-website/#post-438762.
    Kind regards, Jack Richardson
    The 8theme’s team

    #445283 Copied
    Avatar: buf
    buf
    Participant
    May 27, 2025 at 18:11

    Hi again! The text thing is solved, but now I’ve updated Elementor and the main slider is not looking good and seems to be tilted.

    You can see by your own the behavior in the staging site vs the production one.

    Thanks.

    Files is visible for topic creator and
    support staff only.
    #445687 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 28, 2025 at 06:43

    Dear @buf,

    We kindly ask you to install the latest released patches on your website. After installation, please clear your browser cache and verify that everything is functioning correctly.

    For detailed instructions, you may refer to the following link:
    https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/

    Best regards,
    Jack Richardson
    The 8Theme Team

    #445711 Copied
    Avatar: buf
    buf
    Participant
    May 28, 2025 at 10:04

    Perfect. After applying the patch it is working good. Just one more question, is there any way to change the slider to a static hero image, but maintaining the structure and the design?

    Thanks!

    #445764 Copied
    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 29, 2025 at 07:37

    Hello,

    Thank you for reaching out to us.

    Could you please provide the URL of page with the slider and temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    #445817 Copied
    Avatar: buf
    buf
    Participant
    June 17, 2025 at 12:38

    Hi again,

    I’ve updated the staging site and the main banner is cut off. I’ve applied the patch and reloaded the caché but it is still there.

    Content is visible for topic creator and
    support staff only.
    #447343 Copied
    Avatar: Alex Carter
    Alex Carter
    Support staff
    June 17, 2025 at 13:45

    Hello,

    https://prnt.sc/C4JHEmqGKbHY
    We kindly request that you disable the restriction for users in Ukraine and let us know.

    Warm Regards,
    The 8Theme Team

    #447347 Copied
    Avatar: buf
    buf
    Participant
    June 17, 2025 at 13:46

    Hi,

    It is unlocked. Try it now. If the trouble continues, please let me know your IP so I can double check.

    Thanks

    #447348 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 17, 2025 at 16:27

    Hello @buf
    Please, check private content.
    Also, please, provide us the screenshot or video of the issue as we don’t see the issue on your web-site from incognito browser -> https://gyazo.com/f5b3592bc40230193ed059f88c416c67.
    Kind regards, Jack Richardson
    The 8theme’s team

    Content is visible for topic creator and
    support staff only.
    #447364 Copied
    Avatar: buf
    buf
    Participant
    June 17, 2025 at 16:29

    Hi,

    Thanks again. It seems to be solved!

    Regards

    #447365 Copied
    Avatar: buf
    buf
    Participant
    June 17, 2025 at 16:29

    Thanks for the support! My topic “Text changes after update to Woocomerce 9.8.5” has been successfully resolved.

    #447366 Copied
  • Viewing 21 results - 1 through 21 (of 21 total)

The issue related to '‘Text changes after update to Woocomerce 9.8.5’' has been successfully resolved, and the topic is now closed for further responses

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