Testimonials Widget on home page, choose reviews

Hello @Ian,

Could you please clarify your request? If the “Order by” option is set to display reviews by comment date, they should appear in the correct order according to the time and date each comment was posted on the products.

If possible, please provide us with a screenshot showing the incorrect order and temporary wp-admin access so that we can examine the issue in detail.

Best regards,
Jack Richardson
8Theme Team

Hello @Ian,

The image in question represents the avatars of customers who have submitted reviews. By default, customer avatars are not configured; however, there are certain plugins that allow customers to upload custom avatars in your store.

At this time, we believe that the default avatar should be displayed. To further investigate the issue, we kindly ask you to provide us with FTP access in the private area.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Ian,

Oh, you were referring to the product images, not the avatars. We apologize for the misunderstanding – we initially thought you meant that the avatars were not displaying. The widget in question is not designed to display product images by default. However, if you would like this feature to be added, we recommend submitting a request on our feature request board: https://www.8theme.com/roadmap/.

Additionally, I will forward your topic to our developers so they can review the possibility of implementing product image display and estimate the time required for development. Please note that we cannot guarantee this functionality will be included in the next update, but we truly appreciate your suggestion – it’s a great idea.

Also, the FTP you provided is not correct, so if you can provide us the correct one we will be able to upload our improve once it is ready.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Ian,

Thank you for providing us with the correct FTP access.

We have added compatibility with our built-in review images feature, which is provided by one of our Sales Boosters and was previously active on your store (https://prnt.sc/qjPMcO_Cgm8S). However, after uploading the changes, the images still did not appear in the specified widget on your homepage, while they were displayed correctly on our local website (https://prnt.sc/noVNSlu0kCvL).

After a detailed analysis, we found that you are also using a third-party plugin to display reviews and review images (https://prnt.sc/FZu8POe3lNX1). Please note that while we have ensured compatibility with our built-in review images feature, achieving compatibility with a third-party plugin is a more complex task. Therefore, we will mark your request for further review, as it requires our developers to examine the plugin’s code and assess the possibilities for displaying images attached to comments through its fields.

At this time, you may either use our built-in review images functionality and disable the third-party plugin. Alternatively, your request may gain priority if it becomes more popular among other customers through voting, so our developers will evaluate the possibility of adding compatibility.

Best regards,
Jack Richardson
8Theme Team

Dear Ian,

Thanks for being part of the WordPress & WooCommerce community!

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Topic closed.
The 8Theme Team