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Topic: testimonial widget: interval not working

Tagged: autorotate, testimonials

afrobot

Participant

June 24, 2014 10:20 am

The testimonial widget dont´s work, I configured it to rotate in 5000 milisecond and doesn´t work. The widget is place in the bottom of the home page.
http://www.zinzinmadrid.com

Regards

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Eva Kemp

Support staff

June 24, 2014 11:51 am

Hello,

I’ve just checked your site and testimonials are active and rotating without any problems.
Please try to check it with some other browser or clear your browser cache.

Regards,
Eva Kemp.

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dimakoren

Participant

July 9, 2014 6:28 pm

As afrobot said…

The testimonial widget dont´s work, I configured it to rotate in 5000 milisecond and doesn´t work. The widget is place in the bottom of the home page.
My website is http://www.rockinsparkles.com/

Thank you in advance

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Eva Kemp

Support staff

July 9, 2014 8:25 pm

Hello @dimakoren,

Please provide us with wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.

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dimakoren

Participant

July 10, 2014 5:56 pm

@eva Kemp

***Also can you check how can I update WPBakery Visual Composer to 4.3, I cannot do it from my wp panel plugin updates.

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Eva Kemp

Support staff

July 10, 2014 6:14 pm

Hello @dimakoren,

As I see you have very old Visual Composer version. Please update it and check if it fixes the issue. To update the plugin you need download the theme archive at http://themeforest.net/item/legenda-responsive-multipurpose-wordpress-theme/5888906 where we’ve recently included the updated versions of plugins VC and Revolution Slider. After you unzip the archive you’ll find the plugins in legenda/framework/plugins directory. Upload the new version via FTP and remove the old one.

Regards,
Eva Kemp.

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dimakoren

Participant

July 11, 2014 3:58 am

Updating didn’t work. Please fix the issue, I already provided you with login credentials. Thank you

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Robert Hall

Support staff

July 11, 2014 6:08 am

Hello,

I checked your site in Chrome, FireFox, Opera, and Safari browsers. In each of them the widget works well.
Try to update your browser, please.

Regards,
Robert Hall.

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dimakoren

Participant

July 11, 2014 2:42 pm

@robert

I downloaded the latest version of chrome, Firefox and still not working.
I attached images below of how it looks, there is no timer bar and nothing rotates. ALSO, when I select hide arrows for testimonial widget it doesn’t hide it. It’s not responding at all.

https://www.dropbox.com/s/nlsvx185xceahi9/Not%20Working1.png

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Eva Kemp

Support staff

July 11, 2014 3:06 pm

Hello @dimakoren,

Have you changed the password for wp-admin panel? We’re unable to log in now.
Please provide us with the correct one and FTP credentials as well.
Thank you.

Regards,
Eva Kemp.

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dimakoren

Participant

July 13, 2014 9:17 am

Hi @eva

Please check my site…my user & password is the same as before:
the testimonials widget is located http://www.rockinsparkles.com/test

I downloaded the latest version of chrome, Firefox and still not working.
I attached images below of how it looks, there is no timer bar and nothing rotates. ALSO, when I select hide arrows for testimonial widget it doesn’t hide it. It’s not responding at all.

https://www.dropbox.com/s/nlsvx185xceahi9/Not%20Working1.png

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Eva Kemp

Support staff

July 13, 2014 11:26 am

Hello,

In this case we recommend you to create a ticket at http://support.8theme.com/ regarding this issue and our specialists will look into it more deeply.
Don’t forget to include your FTP and admin panel credentials in the ticket.

Regards,
Eva Kemp.

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