Templates created with email builder are not applied

Hello,

Thank you for reaching out to us.

Could you please provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Dear @jeroenberings,

We hope this message finds you well.

We kindly request that you temporarily disable the maintenance mode on your website. This will allow us to create a test account and verify the functionality of email notifications related to the registration process.

Also, can you check if the issue is only with mentioned template type or it is with others templates too ?

Thank you in advance for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Dear @jeroenberings,

I hope this message finds you well.

Would it be possible for us to temporarily update the email address associated with this customer to our own? We would like to test the content of the email templates being sent.

Thank you in advance for your assistance.

Best regards,
Jack Richardson
The 8Theme Team

Dear @jeroenberings,

Thank you for your cooperation.

Kindly use your sample email address, as we only require the username and password to proceed.

Best regards,
The 8Theme Team

Hi @jeroenberings,

Can you please try with this one we sent in Private Content Area?

Thank you!

Dear @jeroenberings,

Apologies for any confusion caused. In your response to the following post: https://www.8theme.com/topic/templates-created-with-email-builder-are-not-applied/#post-448807, you requested our email address for testing purposes.

Accordingly, we have provided one of our active email addresses for your use.

We look forward to your response and further assistance.

Best regards,
The 8Theme Team

Dear @jeroenberings,

We would like to clarify that the “Reset Password” email template available in the Email Builder is specifically designed for use with the WooCommerce email system. This template is exclusively applied to the following page:

https://www.deco-***.nl/mijn-account/lost-password/

Please note that the password reset functionality on the default WordPress login page utilizes the standard email template provided by WordPress Core. This template is separate from and not affected by the WooCommerce email templates.

If you wish to unify the user experience, we recommend using a third-party plugin to redirect the default WordPress login URL to the WooCommerce password reset page (/mijn-account/lost-password/). You may find this article helpful: https://elementor.com/blog/wordpress-login-url/

Additionally, we encourage you to share your suggestion on our Taskboard at https://www.8theme.com/taskboard/. If your idea receives sufficient support from other users, our development team will be happy to consider it for a future update.

Should you have any further questions or require additional assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team