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Technical Issues in Product & Media Display

This topic has 2 replies, 2 voices, and was last updated 1 months, 1 weeks ago ago by Luca Rossi

Aya Mohamed

Participant

April 17, 2025 at 19:15

Hello,
These are issues I noticed in the theme. Videos are attached for most of the problems.

1.Some images do not appear at all no matter how long you wait, and only show up when the mouse is hovered over them.

2.When selecting one of the attributes we previously added to products, random results are displayed. If more than one attribute is selected, only one (chosen randomly) is shown.

3.When accessing any category and navigating through the pagination at the bottom, then pressing the back button, the page navigation does not function correctly. Also, the font color of the page numbers cannot be customized—even when changed in Elementor.

4.There is an issue when adding a video alongside product images: the video control bar becomes inaccessible, leading to accidental clicks.

5.When adding more than one video along with images, only one video is displayed.

Please, contact administrator
for this information.

#441054 Copied Theme version: 9.4.10

1 Answer

Luca Rossi

Support staff

April 18, 2025 at 18:23

Dear @Aya Mohamed,

We hope this message finds you well.

1. We were unable to reproduce the issue on our end. We tested it using Google Chrome on macOS. For your reference, please find the screen recording here: https://www.awesomescreenshot.com/video/38910426?key=9d9f29396d95190954eeaed558b4cc15.

2. Currently, the Brand and Product categories are saved upon selection; however, attributes are not saved at this time. We highly encourage you to share your suggestion on our Taskboard: https://www.8theme.com/taskboard/. If your idea receives sufficient support from other users, our development team will consider it for a future update.

3. If you would like the browser’s Back button to function correctly, we recommend switching to the default pagination instead of Ajax Pagination. Please note that Ajax Pagination does not support the browser’s Back button functionality.

4. We can confirm this issue on our end as well. As a workaround, we kindly suggest changing the position of the thumbnails to the bottom. You can do so by following this link: https://tinyurl.com/22xyxtkb.

5. At this time, only one video per product is supported.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

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