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Team Member Element - by aahmadi3 - on WordPress WooCommerce support

This topic has 8 replies, 3 voices, and was last updated 9 years, 1 months ago ago by Eva Kemp

aahmadi3

Participant

March 17, 2015 at 03:20

Hello,
The CSS is not working for our Team Member elements on a Windows machine in IE and FireFox.
Please view this page for example: https://www.puredogfood.com/our-story/

Please advise how to fix.
Thank you.
A

#50038 Copied Theme version: Legenda v21 WooCommerce version: 2.2.4

7 Answers

Brian Johnson

Member

March 17, 2015 at 11:25

Hello

Please provide us with wp-admin credentials to your site.

With best regards
Brian Johnson

#50100 Copied

aahmadi3

Participant

March 19, 2015 at 01:38

information provided below

Please, contact administrator
for this information.

#50753 Copied

Eva Kemp

Support staff

March 19, 2015 at 12:11

Hello,

Could you please clarify with more details what css code you used for Team member element?
What do you want to achieve?

Thank you.
Regards,
Eva Kemp.

#50856 Copied

aahmadi3

Participant

March 20, 2015 at 16:09

Hi Eva,
I did not use any specific CSS for the team members. I am just saying that in FireFox and IE the CSS is not working. Please view this page in Safar or Chrome and in Firefox, you will notice that the layout is broken in Firefox and IE.

https://www.puredogfood.com/our-story/

Please advise.
Thanks.
Ali

#51271 Copied

Eva Kemp

Support staff

March 20, 2015 at 18:23

Hello,

You’re using very old theme version.
Please update it to 2.6.3 version as well as all plugins https://www.8theme.com/download-plugins/ . Updating theme may cause some mess on the pages with sections and parallax effect! This is due to changes made in the code and visual composer was separated, now it’s a separate plugin which you can activate/deactivate. Therefore, after the upgrade to Legenda version 2.6.3 be ready that you will need to recreate those pages! Please take our apologies for the inconveniences and we’ll be grateful if you treat it with understanding .
Always create a backup of all your files and databases before upgrading, and read instructions carefully on how to update your template properly https://www.8theme.com/demo/docs/legenda/index.html#!/installation_upgrade (Theme Upgrade). Also update WordPress as well.

Thank you.
Regards,
Eva Kemp.

#51328 Copied

aahmadi3

Participant

March 21, 2015 at 17:12

Hi Eva,
It is not possible for me to take the site down and upgrade. I am afraid I will run into many problems.
Is there no way that you guys can give me an update to make the fix on the current version that I am on? If not can you at least tell me where on the CSS I can look for the style on that section?
Thanks.
Ali

#51429 Copied

Eva Kemp

Support staff

March 23, 2015 at 12:37

Hello,

Sorry, but you have to update the theme and Visual Composer plugin.
Create a back up of your files and database and follow instruction provided in the previous post.

Thank you.
Regards,
Eva Kemp.

#51640 Copied
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