Tabs not showing on single product pages

This topic has 8 replies, 2 voices, and was last updated 9 years, 11 months ago ago by Jack Richardson

  • Avatar: Nym
    Nym
    Participant
    June 3, 2014 at 03:32

    Hi,
    On the product pages where I do not have a description added in the standard visual editor, the custom tabs do not show at all.
    What am I not doing?
    Please and thanks!

    Please, contact administrator
    for this information.
    7 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 3, 2014 at 10:36

    Hello,

    Please provide us with FTP credentials. We’ll fix the issue.

    Regards,
    Jack Richardson

    Avatar: Nym
    Nym
    Participant
    June 3, 2014 at 14:47

    Thanks a lot.

    Please, contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 3, 2014 at 15:06

    Hello,

    Please check provided credentials. We’re unable to get access to FTP account.

    Regards,
    Jack Richardson

    Avatar: Nym
    Nym
    Participant
    June 3, 2014 at 21:01

    Sorry about that. I tested this and it works:

    Please, contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 4, 2014 at 09:17

    Hello,

    We’ve made some changes. Please check it now!

    Regards,
    Jack Richardson

    Avatar: Nym
    Nym
    Participant
    June 4, 2014 at 15:56

    Thanks a lot!
    Can you tell me what I was doing wrong so I can avoid this in future?
    thanks again

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    June 5, 2014 at 07:40

    Hello,

    It was theme bug and will be fixed in the next theme release, so don’t worry it wasn’t you!

    Regards,
    Jack Richardson

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The issue related to '‘Tabs not showing on single product pages’' has been successfully resolved, and the topic is now closed for further responses

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