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Tabs beneath product not displaying properly

This topic has 11 replies, 2 voices, and was last updated 8 years, 3 months ago ago by Rose Tyler

damon

Participant

September 1, 2017 at 12:08

Hi there,

On product page, the tabs underneath the product i.e Delivery info, Product information are dot displaying properly since theme update.

The tabs are not functioning properly and should appear horizontally.

I would be so grateful if you could please help me with this.

Thanks again

Please, contact administrator
for this information.

#171361 Copied

10 Answers

damon

Participant

September 1, 2017 at 13:28

HI THERE,

ALSO GETTING THE FOLLOWING ERROR CODE SOMETIMES on the product page, could be linked to above:

Fatal error: Call to a member function is_visible() on null in /var/sites/d/designersaleoutlet.com/public_html/wp-content/themes/legenda/framework/theme-functions.php on line 2668

#171386 Copied

Rose Tyler

Support staff

September 1, 2017 at 14:26

Hello,

I’ve sent files to your email, please replace /legenda/woocommerce/single-product/up-sells.php
and /legenda/framework/theme-functions.php
also activate Ultimate Addons for Visual Composer plugin and deactivate Screets Live Chat plugin.
Let me know about result.

Regards

#171393 Copied

damon

Participant

September 1, 2017 at 15:29

HI Rose,

Tried the above. Still not working.

I can give you access to my hosting control panel also if you wish in private content.

Thanks again

Please, contact administrator
for this information.

#171410 Copied

Rose Tyler

Support staff

September 1, 2017 at 16:00

Please provide FTP access in Private Content, so I could check your files via FileZilla.

Regards

#171418 Copied

damon

Participant

September 1, 2017 at 19:50

Hi Rose,

Have created a new FTP account.

Details in Private content.

Thanks again

Please, contact administrator
for this information.

#171431 Copied

Rose Tyler

Support staff

September 4, 2017 at 09:23

Hello,

Sorry for the delay.
Unfortunately, can’t connect to your FTP.
Did you make any changes in template files?
Please clear all cache on server, site, browser.

Regards

#171489 Copied

damon

Participant

September 4, 2017 at 16:54

Hi Rose,

Thanks for your reply.

have tried clearing cache, doesnt seem to do the job.

Issues on product page:
Product picture not displaying
Tabs underneath i.e Delivery info, etc.. not displaying or functioning properly
Upsells not displaying Fatal error: Call to undefined function etheme_create_upsells_slider() in /var/sites/d/designersaleoutlet.com/public_html/wp-content/themes/legenda/woocommerce/single-product/up-sells.php on line 33

I have created a new FTP access, that apparently should give you access according to my web hosting company. (info in private content).

I am new to the FTP access, so you please tell me if you have any issues.

Many thanks

Please, contact administrator
for this information.

#171555 Copied

Rose Tyler

Support staff

September 5, 2017 at 07:53

Hello,

Fixed. Please check.

Regards

#171586 Copied

damon

Participant

September 5, 2017 at 11:33

Hi Rose,

May thanks for this. I can see that everything is now running smoothly.

May I ask what was wrong just for learning purposes.

Many thanks

#171620 Copied

Rose Tyler

Support staff

September 5, 2017 at 12:15

You’re welcome!
It was problem in theme files, and it will be fixed in next theme update also.

Regards

#171623 Copied
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