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Tablet menu issue - by jeremy - on WordPress WooCommerce support

This topic has 20 replies, 3 voices, and was last updated 7 years, 2 months ago ago by Rose Tyler

jeremy

Participant

August 9, 2016 at 12:58

Hi,

My menu, for tablets from 481px to 992px, has problem to show. Please make a test on a tablet and you will see what I mean.

Click with your finger on the button “#st-trigger-effects” to see the menu. The menu stays blocked, it doesn’t show. I have to click many times to see the menu.

I didn’t have this problem on the past.

Many thanks.

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19 Answers

Rose Tyler

Support staff

August 9, 2016 at 15:35

Hello,

Please disable all 3rd-party plugins and check your site after that.

Regards,
Rose Tyler

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jeremy

Participant

August 9, 2016 at 15:42

Hello,

Thank you but I’m not sure to understand what you told me. You think I have to disable all of my plugins? But I have important plugins, if I disable, my website doesn’t work correctly.

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Rose Tyler

Support staff

August 9, 2016 at 15:52

You will disable them just to test mine. Once you do this you’ll be able to activate them again.

Regards,
Rose Tyler

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jeremy

Participant

August 9, 2016 at 15:55

Ok because you think the problem is related to one of my plugin?

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Rose Tyler

Support staff

August 10, 2016 at 09:40

Hello,

Yes, temporary disable third-party plugins and check your site.
After that please let us know results. In case it is not work, please, provide admin panel and FTP access in Private Content.

Regards,
Rose Tyler.

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jeremy

Participant

October 30, 2016 at 16:54

Hello,

I did tests, it doesn’t work. Please find a video to see what I mean.

The problem occurs only on tablet from 481px to 992px (I tried several brands of tablet), mainly on chrome browser. On android browser, the problem is a little bit different, you will see in the video.

Thank you.

Please, contact administrator
for this information.

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Eva Kemp

Support staff

October 31, 2016 at 09:54

Hello,

Please provide correct FTP and WP admin credentials.

Regards,
Eva Kemp.

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jeremy

Participant

October 31, 2016 at 10:04

Hello,

Please find.

Please, contact administrator
for this information.

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Eva Kemp

Support staff

October 31, 2016 at 13:30

Hello,

Please clear browser cache and check mobile menu now.

Regards,
Eva Kemp.

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jeremy

Participant

October 31, 2016 at 19:02

Hello Eva,

I did test, it doesn’t work… Problem is still there. Do you need an other video to see it?

What did you change?

Thank you.

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Eva Kemp

Support staff

November 1, 2016 at 14:18

Hello,

Please take our apologies for inconveniences.
We’ve passed the issue to our developers and they will fix it in the next theme update.

Regards,
Eva Kemp.

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jeremy

Participant

November 1, 2016 at 15:05

Hello Eva,

Ok thank you, when do you release the next update? Do you still need to have access to my ftp/wp admin?

Thank you.

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Eva Kemp

Support staff

November 1, 2016 at 17:57

Hello,

It would be better if you keep the login details active.
We’re planning to release a new update approximately in 1-2 weeks.

Regards,
Eva Kemp.

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jeremy

Participant

February 13, 2017 at 01:21

Hello,

I did your last update, the menu works a little bit better but I still have the problem I mentionned.

Does I have to do something to solve it? Maybe change some css, make the trigger button bigger? Something else?

Thank you.

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Eva Kemp

Support staff

February 13, 2017 at 17:43
Hello,

To make the button bigger you can use this css code:
```
.menu-icon::before {
   font-size: 36px !important;
}
```
Regards,
Eva Kemp.
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jeremy

Participant

February 13, 2017 at 22:41

It didn’t fix it unfortunately… I don’t know what to do to solve this problem…

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Rose Tyler

Support staff

February 14, 2017 at 09:04

Hello,

I’ve re-added previous code. Please, check it now.

Regards,
Rose Tyler.

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jeremy

Participant

February 14, 2017 at 14:23

Hello,

Sorry but what did you add?

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Rose Tyler

Support staff

February 14, 2017 at 15:04

Hello,

Please, see screenshot http://prnt.sc/e8mq13

Regards,
Rose Tyler.

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