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Switching images does not work when viewing the product image

This topic has 10 replies, 2 voices, and was last updated 2 years, 4 months ago ago by Valery_md

Valery_md

Participant

November 27, 2021 at 15:29

I can’t find where image viewing is enabled. I think I’ve already tried everything. Pressing the scroll buttons (1) or the thumbnail (2) nothing happens.

(https://gekkon.store/product/samogonnyj-apparat-bimber/)

#310065 Copied Theme version: 8.0.10 WooCommerce version: 5.9.0

9 Answers

Rose Tyler

Support staff

November 27, 2021 at 15:59

Hello,

Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear cache of browser, and check then. Maybe one of the additional plugins is a reason for the problem. Let us know the result.

Regards

#310067 Copied

Valery_md

Participant

November 27, 2021 at 19:45

Deactivated all plugins except – XStore Core, Elementor and WooCommerce. Renamed the cache folder on my hosting to cache_old. Opened the website in a new private window. Nothing helped. The problem remains.
P.S. I will add that a few days ago everything worked fine.

#310076 Copied

Rose Tyler

Support staff

November 28, 2021 at 08:52

Hello,

Provide temporary wp-admin and FTP access, so we can take a closer look.

Regards

#310093 Copied

Valery_md

Participant

November 28, 2021 at 09:17

Hello!

Please contact administrator
for this information.

#310097 Copied

Rose Tyler

Support staff

November 28, 2021 at 14:39

Hello,

Thanks for the reply. Provide temporary FTP access, please. If you don’t know what is FTP then contact your hosting provider. They will give you access.

Regards

#310121 Copied

Valery_md

Participant

November 28, 2021 at 15:22

Excuse me! I misunderstood you.

Please contact administrator
for this information.

#310129 Copied

Rose Tyler

Support staff

November 28, 2021 at 16:00

Hello,

I’ve passed your issue to our developers. I’ll inform you once they check/fix the problem. Don’t change access till my next reply.

Regards

#310132 Copied

Rose Tyler

Support staff

November 29, 2021 at 14:28

Fixed. Please clear cache and check.

Regards

#310202 Copied

Valery_md

Participant

November 29, 2021 at 14:39

It helped! Thank you very much for your help and responsiveness!!!

#310207 Copied
Tagged: product image, switching images, technical support, themes, viewing issues, woocommerce, wordpress
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Switching images does not work when viewing the product image

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