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  findsomewinmore

  Participant

  August 21, 2017 at 13:57

  This is a private thread

  Please, contact administrator
  for this information.

  #170503 Copied
  7 Answers
  

  findsomewinmore

  Participant

  August 21, 2017 at 13:57

  notification

  #170505 Copied
  

  Rose Tyler

  Support staff

  August 21, 2017 at 16:04

  Hello,

  Theme deactivate option will be added in next theme update.
  Please note that may use the 1 license for the 1 dev domain and 1 live domain. But keep in mind that you can use our theme license for 1 end product only.

  Regards

  #170522 Copied
  

  findsomewinmore

  Participant

  August 22, 2017 at 14:08

  Okay.

  I still cannot activate this theme on the end-product site. I need you to deactivate a license for me now, please. Then, I will be able to activate the site on the end-product. Please, I need this done immediately.

  “You have reached activation number limit.”

  We only used the theme for development purposes since we purchased it last year. I have also been asking this request for 5 days now through various channels at 8theme.

  #170586 Copied
  

  findsomewinmore

  Participant

  August 22, 2017 at 16:48

  Following up. I have given all the information necessary to identify myself and the necessary steps. There is nothing I can do to autonomously perform these duties. I wish I could.

  #170609 Copied
  

  Rose Tyler

  Support staff

  August 22, 2017 at 17:23

  Hello,

  Please try to activate theme now.

  Regards

  #170611 Copied
  

  findsomewinmore

  Participant

  August 22, 2017 at 17:30

  Thank you, it activated

  #170613 Copied
  

  Rose Tyler

  Support staff

  August 23, 2017 at 07:50

  Hello,

  You’re welcome!

  Regards

  #170650 Copied
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