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Swiper arrow problem of vertical gallery in mobile mode

This topic has 16 replies, 3 voices, and was last updated 4 years, 11 months ago ago by Rose Tyler

  • Avatar: Hong
    Hong
    Participant
    July 2, 2020 at 21:19

    Hello,
    I have a little problem of swiper arrows in mobile mode, when we use mobile phone to open our website, there are two swiper arrows appear in the vertical gallery at the single product page. Yan can check it https://prnt.sc/tap9e5 and https://prnt.sc/tap9ky
    Please help me to fix it.
    Thank you in advance for your help!

    Please, contact administrator
    for this information.
    #243052 Copied Theme version: 6.3.7 WooCommerce version: 4.2.2
    15 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 3, 2020 at 07:22

    Hello,

    Try to disable third-party plugins that do not come bundled with our theme https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Let me know about the results. If it does not help then provide us with temporary access to your WP Dashboard and FTP.

    Regards

    #243076 Copied
    Avatar: Hong
    Hong
    Participant
    July 3, 2020 at 17:25

    Hello Rose,

    I tried to checked the plugin, but i am not sure that’s their reasons. By the way, one week ago, i met the problem “Topic: Uncaught TypeError: Cannot read property ‘length’ of undefined”, and you sent me the frontend.js file and asked me re-upload it, i fixed it. Maybe it is still this problem ?

    Thank you in advance for your help!
    Best Regards,

    Please contact administrator
    for this information.
    #243147 Copied
    Avatar: Hong
    Hong
    Participant
    July 3, 2020 at 18:14

    Hello Rose,

    I found the second swiper arrows sometimes appear immediately entry the single product page, and sometimes it appear the single product page, after click add to cart button.

    #243159 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 3, 2020 at 18:24

    Hello,

    We checked your site using desktop and mobile and did not face the mentioned issue https://gyazo.com/d65897b4c3c5075a0b0e18e02abb60d9

    You are using Cloudflare and I suppose that your issue was related to CDN cache. We would recommend clearing cache always after the update.

    Regards

    #243162 Copied
    Avatar: Hong
    Hong
    Participant
    July 4, 2020 at 15:23

    Hello Olga,

    I cleared the cache of Cloudflare, but the issue still in there, please see the two records that i did in mobile, the problem juste appear in the mobile, desktop mode is fine.

    For first link, my operations like below :

    1. click accept “Privacy Policy” button

    2. do not click “subscribe us” button

    3. entry single product page, and the problem appear.

    For second link, my operations like below :
    1. click accept “Privacy Policy” button

    2. click “subscribe us” button

    3. entry single product page, and then click “ADD TO CART” button, and the problem appear.

    Please contact administrator
    for this information.
    #243231 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 6, 2020 at 15:19

    Hello,

    It seems issue was caused by the following option https://prnt.sc/tcsin6
    I have disabled it and everything works fine. Our theme comes with a built-in Lazy loading option for the product images, so custom carousel may conflict with the third-party Lazy loading options, keep it disabled.

    Regards

    #243413 Copied
    Avatar: Hong
    Hong
    Participant
    July 7, 2020 at 15:16

    Hello Olga,

    Unfortunately, i checked it again, it also still there. Today i remembered that i just open the “variation gallery” option before i found this problem, so i tried turn it off https://prnt.sc/tdg4go, https://prnt.sc/tdg4su, and then the second swiper arrow disappear. So i can be sure that it is a problem with this setting option. Does that means that i can not use this option? Is that a bug or it appear because of some of my mistakes? Could you verify, please? Because i need use this option.

    Thank you,
    Best Regards,

    #243533 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 7, 2020 at 18:53

    Hello,

    Strange. Thank you for the information. We checked the FTP you provided and found that it comes to an empty directory http://prntscr.com/tdkmtc . Could you, please, provide us with access to your WP installation?

    Regards

    #243569 Copied
    Avatar: Hong
    Hong
    Participant
    July 7, 2020 at 23:10

    Hello Olga,

    Yes, you can check it. It is strange. Thank you for your help!

    Best Regards,

    Please contact administrator
    for this information.
    #243600 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 8, 2020 at 07:40

    Hello,

    We need FTP access, not cPanel. We have edited the FTP user that you provided using cPanel but please, next time just provide correct FTP because we don’t speak French and it’s difficult to navigate via cPanel because of this.

    Regards

    #243655 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 8, 2020 at 10:30

    Hello,

    Please, log in to your Cloudflare account http://prntscr.com/tdydjg to allow us to rear Cloudflare cache because we don’t see our changes in js files.

    Regards

    #243683 Copied
    Avatar: Hong
    Hong
    Participant
    July 8, 2020 at 12:49

    Hello Olga,

    Yes, Cloudflare setting is ok. Actually you can do it in WP Rocket for Cloudflare, https://prnt.sc/te1d2p, but it doesn’t matter, i closed Cloudflare Add-on in WP Rocket and do well the Cloudflare setting for you. You can check it.

    Best Regards

    #243697 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 9, 2020 at 09:40

    Hello,

    We have made some improvements. Check now, please.

    Regards

    #243804 Copied
    Avatar: Hong
    Hong
    Participant
    July 10, 2020 at 02:26

    Hello Olga,

    Thank you very much for your professional support! Now all is fine!

    Thank you again for your time and help!

    Have a nice day!

    Best Regards,

    #243876 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 10, 2020 at 08:06

    Hello,

    You’re welcome!
    Have a nice day too.

    Regards

    #243898 Copied
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The issue related to '‘Swiper arrow problem of vertical gallery in mobile mode’' has been successfully resolved, and the topic is now closed for further responses

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