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Swatches images are not changing while i select any variation

This topic has 9 replies, 3 voices, and was last updated 10 months, 2 weeks ago ago by Luca Rossi

ahsalama

Participant

July 10, 2024 at 06:29

Hi,
i recently changed to Xstore theme to enjoy and share all the features with my clients, but i am stuck where i received messages from clients saying that i do not have images for variations which i’m sure i’ve added!

i found out that the images sometimes doesn’t change when you select any variation, i cannot tell when it happens or why but i’ve witnessed it myself, sometime works and most of the time doesn’t work

samples:
https://resintools.co/en/shop/wolf-and-lion-molds/
https://resintools.co/en/shop/arch-tray-molds-for-concrete-and-terrazzo/

Please, contact administrator
for this information.

#403909 Copied Theme version: 9.3.14

8 Answers

Rose Tyler

Support staff

July 10, 2024 at 06:58

Hello Ahsalama,

Thank you for reaching out and choosing the XStore theme for your website. We appreciate you sharing your experience with us.

We understand the issue you’re encountering with the variation images not displaying correctly on your product pages. This can indeed be frustrating, and we are here to help ensure everything works smoothly for you and your clients.

To assist you better, could you please provide us with the correct wp-admin access and FTP access? Currently, we can’t log in.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your custom code in the Child Theme.

Let us know the results.

Best Regards,
8Theme’s Team

#403912 Copied

ahsalama

Participant

July 12, 2024 at 10:15

FTP Access attached

Please contact administrator
for this information.

#404350 Copied

ahsalama

Participant

July 12, 2024 at 10:57

I tried but i couldn’t reach to any result, i’ve added FTP access

#404359 Copied

Luca Rossi

Support staff

July 13, 2024 at 11:09

Dear @ahsalama,

We hope this message finds you well. We noticed that you are currently utilizing the Variation Swatches for WooCommerce plugin for managing product variations on your website.

We would like to inform you that our XStore theme includes a built-in Variation Swatches feature, which eliminates the need for additional third-party plugins. This integrated feature can be activated by navigating to XStore > Theme Options > WooCommerce (Shop) > Shop Elements > Variation Swatches. For your convenience, here is a direct link to the settings: [https://prnt.sc/Y1M39IT1t5U_](https://prnt.sc/Y1M39IT1t5U_).

For detailed guidance on how to use this feature, please refer to the following article: [https://www.8theme.com/documentation/docs/variation-swatches/](https://www.8theme.com/documentation/docs/variation-swatches/).

Should you require any further assistance or have any questions, please do not hesitate to contact us.

Best regards,
The 8Theme Team

#404502 Copied

ahsalama

Participant

July 13, 2024 at 15:35

Hello team,

Yes i’ve used the plugin because i’ve many color set that are all saved on the plugin, and if i use the theme i’ve to set all the colors again.

but when the problem of the variation images happened, i tried it and deactivated the plugin but the problem remained the same thats why i activated it again.

Pls help

thanks

#404558 Copied

Luca Rossi

Support staff

July 15, 2024 at 06:10

Dear @ahsalama,

We hope this message finds you well.

We would like to inform you that after deactivating the Imagify plugin, the functionality has been restored successfully. Could you please take a moment to verify this on your end?

Additionally, we would like to remind you that issues arising from third-party plugins should be addressed directly to the authors of those plugins, as they are beyond the scope of our standard support services.

Thank you for your understanding and cooperation.

Best regards,
The 8Theme Team

#404709 Copied

ahsalama

Participant

July 16, 2024 at 10:14

You are absolutely right, thanks for the support 🙂

you can close this ticket now.

#405049 Copied

Luca Rossi

Support staff

July 16, 2024 at 12:08

Should you require any additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

#405107 Copied
Tagged: fix swatches images woocommerce, resolve woocommerce swatches variation, troubleshoot woocommerce variation images, woocommerce swatches image change, woocommerce variation swatches issue, wordpress templates swatches problem, wordpress woocommerce swatches fix
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