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Svg problem - by abdouAllâh - on WordPress WooCommerce support

This topic has 12 replies, 3 voices, and was last updated 4 years, 9 months ago ago by abdouAllâh

abdouAllâh

Participant

February 21, 2021 at 20:02

Hello,

I have a problem with the mobile header. Having the default header and another for the overlap, I change the mobile menu icon to an svg icon in both header but after that the icon disappears completely.

Please tell me if this is normal

#275628 Copied Theme version: 7.2.5 WooCommerce version: 5.0.0

11 Answers

abdouAllâh

Participant

February 21, 2021 at 20:08

here are pictures

Please contact administrator
for this information.

#275629 Copied

Olga Barlow

Participant

February 22, 2021 at 13:53

Hello,

Provide me WP Dashboard and FTP access to check the issue in more detail, please.

Regards

#275738 Copied

abdouAllâh

Participant

February 22, 2021 at 16:35

Here is. You can also use it for this support ticket topic “Info request email builder”

Please contact administrator
for this information.

#275775 Copied

Olga Barlow

Participant

February 22, 2021 at 19:57

Hello,

Unblock our support access https://prnt.sc/1042ldm
And what about FTP access?

Regards

#275836 Copied

Muhammad Zaki

Participant

February 22, 2021 at 19:59

Hello!

I am sorry but I need the URL of the site as well. The tickets are removed from our queue so we are unable to find any information.

And please also keep in mind that for SVG to work properly in the Logo and other areas, you will have to set the width and height dimensions in the file itself, before you upload it. If there are no dimensions set on the SVG itself, then it will not appear.

Thank you!

#275837 Copied

Muhammad Zaki

Participant

February 22, 2021 at 19:59

So meanwhile please make sure that SVG is created properly.

#275838 Copied

abdouAllâh

Participant

February 22, 2021 at 23:15

ok thanks, it does not matter i will not put svg, it is good like that …

On the other hand, I sent you a screenshot, I cannot save the modifications of my multiple header, even after creating another one …

There is a bug, the page does not want to load … if you can look at this, by the grace of Allah our Lord, that would be kind …

For access, I give you a new one attached

Please contact administrator
for this information.

#275877 Copied

abdouAllâh

Participant

February 22, 2021 at 23:15

I specify that I would like to remove the margin right and left of the main header of this header

#275878 Copied

abdouAllâh

Participant

February 22, 2021 at 23:16

and for the ftp sorry I do not give them.

If you can at the same time please look at my email builder problem from the other support ticket that would be nice too

#275879 Copied

Olga Barlow

Participant

February 23, 2021 at 18:00

Hello,

We need FTP access to check the SVG issue. If you can’t provide FTP then use one of the default icons.
I removed the margin. Check now.

Regards

#276025 Copied

abdouAllâh

Participant

February 23, 2021 at 20:50

thanks for the help … Regarding the svg I don’t need it to finish I will put a basic icon. I will come back to you in the topic on the email builder. cordially

#276057 Copied
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