Support request – Mobile menu / Cart shows total even after disabling it

This topic has 4 replies, 2 voices, and was last updated 11 minutes ago ago by Jack Richardson

  • Avatar: bolekproduction
    bolekproduction
    Participant
    December 17, 2025 at 12:41

    Hello,
    I’m experiencing an issue with the cart total being displayed in the mobile menu.

    Problem description

    In the mobile menu I have a Cart item, where I disabled showing the total (setting like “Show total” = No).
    However, on the frontend the mobile menu still shows a line like: “Shopping cart 0 CZK” (the amount is still displayed even though it’s disabled).

    Also, in the editor the original state/value sometimes still appears, as if the change is not being applied or is being overridden.

    Steps to reproduce

    Open the website on a mobile device

    Open the mobile (off-canvas) menu

    The cart menu item still displays the total (0 CZK / an amount) even though “Show total” is disabled.

    Expected behavior

    The mobile menu should display only “Shopping cart” (without any amount).

    Actual behavior

    It displays “Shopping cart 0 CZK” (the amount is still being added).

    What I have already tried (completed)

    Disabled “Show total” in Elementor for the cart item in the mobile menu.

    Cleared cache:

    WP Fastest Cache (full purge)

    Elementor → clear cache

    WooCommerce → Status → Tools:

    WooCommerce transients (completed)

    Expired transients (completed)

    Clear template cache (completed)

    Tested in an incognito/private window (same result)

    Suspected cause

    It seems that:

    the amount is being injected via WooCommerce cart fragments / AJAX and overrides the menu output, or

    the mobile view is loading a different header/menu template than the one I’m editing in Elementor, or

    the change is being affected by caching/minification (JS/CSS combine/minify) and the widget setting is not being applied.

    Request for help

    Could you please confirm:

    where exactly the mobile menu gets the “Shopping cart + amount” output from (widget / theme template / cart fragments)?

    how to properly disable the total in the mobile menu so it cannot be added back via AJAX fragments?

    whether this is a known bug in the current version and if there is a fix / recommended solution?

    I’m attaching screenshots from the Elementor settings and from the mobile frontend view showing the issue.

    Thank you. Kamil.

    Files is visible for topic creator and
    support staff only.
    3 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 17, 2025 at 13:48

    Hello @bolekproduction,

    We have reviewed your screenshots and noticed that there appears to be an issue. We also observed that the text displayed when items are added to the cart is not the original “Košík” but something like “Nákupní košík.” This may indicate that an additional plugin is installed that modifies such text.

    As we were unable to access your frontend due to incorrect credentials, could you please check whether there are any third-party plugins that might be causing this issue? If you require our assistance, kindly provide the correct wp-admin access details in the private content section.

    Best regards,
    Jack Richardson
    8Theme Team

    Avatar: bolekproduction
    bolekproduction
    Participant
    December 17, 2025 at 14:10

    Your access to the website has been restored. Thank you.

    Content is visible for topic creator and
    support staff only.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 17, 2025 at 16:55

    Hello @bolekproduction,

    We have checked the Cart item in your mobile menu widget and noticed that the “Show total” option was enabled: https://prnt.sc/NA_rufaliGN8, now we disabled it. We also cleared the cache and tested the issue on a real device but did not observe any problems.

    Please check again, and if the issue still appears on your side, kindly provide us with a video of your testing.

    Best regards,
    Jack Richardson
    8Theme Team

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