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  TonyBahama

  Participant

  August 9, 2016 9:09 pm

  Hi!

  I have sent a couple of emails to customization.8theme@gmail.com but still got no answer. You said a few weeks ago that my issue with your theme needs your developers help.

  I spent a lot of time debugging and finding the problem with your theme that makes it super slow, and all I got in the answers is that it is not their problem. This is not the way a reliable theme developer should handle their customers.

  Why the hell can’t we just close this issue normally instead of wasting everyone’s time?

  If this negligence and arrogance continues I will have to change my attitude as well.

  WooCommerce version: 2.5.5

  #136171 copied to clipboard

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  TonyBahama

  Participant

  August 13, 2016 12:15 pm

  Hi!

  Could you give some update? Or ignoring customer problems is EightTheme’s number one support strategy?

  #136551 copied to clipboard

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  Helen Smith

  Support staff

  August 15, 2016 1:44 pm

  Hello there,

  Our developers customized your Child theme per your request, please, check.

  Regards

  #136619 copied to clipboard

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