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Support for theme purchased - by paulsocas

This topic has 24 replies, 4 voices, and was last updated 9 years, 8 months ago ago by Stan Russell

paulsocas

Participant

April 4, 2016 at 18:10

Hello,i got a lots of issues for support

1. my main issue is the footer page, is too confused and i have no idear to manage it following the documentation. On your demo is different and when the theme is install by customer like mi it looks different.

2. On my website sign in area, there is ( search bottom ) found there, please i need that off

3. i have been using loco translate for all my jobs, i install loco translate and it always show forbidden. means it can not be translate. on your documentation it talks about poedit to translate and i found that as wast of time.

please help mi solved this issues. thanks

#119986 Copied Theme version: legenda WooCommerce version: last version

23 Answers

Jack Richardson

Support staff

April 4, 2016 at 19:02

Hello,

Please provide us with FTP and WP Dashboard credentials in private content.

Best regards,
Jack Richardson.

#119993 Copied

paulsocas

Participant

April 5, 2016 at 11:35

I have submitted as requested, please help mi solved this issue about the footer, for mi to able to add ( About us, contact, policy, Facebook fan page etc.. )

the second issue is about the search box found on the sign in page, i need that off, because it makes the that particular page look bad.

the 3 issue is about how to make the translations in the theme. i will like to translate everything to spanish, because is gonna be used in spain.

QR code that is found under products in your demo is fantastic , can you set just only one in a product , then i follow the steps to do the rest.

Thank you for your time and support.

Please, contact administrator
for this information.

#120063 Copied Theme version: legends new version WooCommerce version: latest

paulsocas

Participant

April 5, 2016 at 12:28

great work

#120067 Copied

Jack Richardson

Support staff

April 5, 2016 at 12:48

Hello,

As I see your site is working properly. We didn’t make any changes in your WP Dashboard and via FTP, we even didn’t log in to wp-admin panel. May we access the site now to help you with the issues mentioned in the first post?

Best regards,
Jack Richardson.

#120071 Copied

paulsocas

Participant

April 5, 2016 at 13:08

YESS YOU GOT MY PERMISSION TO ACCESS MY WEBSITE TO MAKE AS REQUESTED.

#120076 Copied

Eva Kemp

Participant

April 5, 2016 at 13:31

Hello,

We can’t access WP Dashboard because it’s restricted:
http://storage7.static.itmages.com/i/16/0405/h_1459859453_5440464_5c21a6d40e.png

Please open access for us.

Regards,
Eva Kemp.

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paulsocas

Participant

April 5, 2016 at 14:13

Let mi check whats wrong

#120090 Copied

paulsocas

Participant

April 5, 2016 at 14:16

Try again with the new details provided. thanks

Please, contact administrator
for this information.

#120091 Copied

Eva Kemp

Participant

April 5, 2016 at 14:25

Hello,

Still 403 error.
Please contact your hosting provider support. Perhaps Firewall on a server is blocking the access.

Regards,
Eva Kemp.

#120093 Copied

paulsocas

Participant

April 5, 2016 at 14:41

my hosting company is solving this issue, please just a moment

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paulsocas

Participant

April 5, 2016 at 14:54

My hosting company said, everything is working fine now so you can check again, thanks for your support

what is the meaning of this : POST /wp-cron.php?doing_wp_cron=1459864107.9154670238494873046875 HTTP/1.0

#120095 Copied

Eva Kemp

Participant

April 5, 2016 at 16:10

Hello,

Please take our apologies but we’re still getting 403 error that access is restricted.
Ask your hosting provider to check it once more.

Thank you.
Regards,
Eva Kemp.

#120115 Copied

paulsocas

Participant

April 6, 2016 at 12:12

Use this method from my hosting to get into wp admin dashboard. please try this and let mi know thanks.

Please, contact administrator
for this information.

#120210 Copied

Eva Kemp

Participant

April 6, 2016 at 12:23

Hello,

I’ve tried the method but after redirection to wp-admin panel this message showed again:
Acceso restringido

So seems some Firewall on a server is blocking the access.
Shall we provide our IP address to add it to white list?

Regards,
Eva Kemp.

#120214 Copied

paulsocas

Participant

April 6, 2016 at 12:44

yes please

#120215 Copied

paulsocas

Participant

April 6, 2016 at 12:53

Hello, now you can try again said my hosting provider. sorry for all this

#120218 Copied

Eva Kemp

Participant

April 6, 2016 at 14:13

Hello,

1. I’ve created footer in static block section as described in theme documentation.

2. Go to Pages > edit My Account page > select “Without sidebar” in Page layout as shown on the screenshot http://prntscr.com/aou7dx

3.

i install loco translate and it always show forbidden.

Please describe with more details what problems you are facing with translation and show us screenshots.

Regards,
Eva Kemp.

#120224 Copied

paulsocas

Participant

April 6, 2016 at 14:39

First of all am too greatfull for your paciente and support for my issue.

I have install loco translate and activate it and i choose spanish language to translate the theme but i only get forbidden when ever i try to save a word translated.

#120228 Copied

Eva Kemp

Participant

April 6, 2016 at 14:50

Hello,

Have you read the plugin documentation https://localise.biz/help/wordpress/translate-plugin/beginners how to translate the theme?
Please check if you set everything correctly.

Regards,
Eva Kemp.

#120232 Copied

paulsocas

Participant

April 7, 2016 at 11:52

Hello 8theme gurus here is paul once again, i have almost complete the customizations, but the translate is still not working out on the theme after following all the proses. when ever i try to save a word translated always ( forbidden ) can you please check that for mi when you got shot time.i understand that 8theme don´t support 3rd party plugins , but as you guys got much idear about this. thanks

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Eva Kemp

Participant

April 7, 2016 at 12:59

Hello,

The problem with Loco Translate may be related to your server configuration.
Please refer to this article:
https://wordpress.org/support/topic/faq-why-do-i-get-forbidden-error
You should contact your hosting provider support.

Regards,
Eva Kemp.

#120356 Copied

paulsocas

Participant

April 7, 2016 at 15:26

Thank you, Now the translate is working now as you recommended mi.

#120373 Copied

Stan Russell

Participant

April 7, 2016 at 15:42

Hello paulsocas,

you are welcome!

Regards,
Stan Russell.

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