Support extrended via themeforest and not appearing

This topic has 4 replies, 2 voices, and was last updated 1 month, 1 week ago ago by Ayan Rahman

  • Avatar: katarasg
    katarasg
    Participant
    February 4, 2026 at 11:21

    hello.before 1 month i extended support via theme forest but in my panel seems to be expired.what must do?

    3 Answers
    Avatar: Ayan Rahman
    Ayan Rahman
    Support staff
    February 4, 2026 at 11:52

    Hi,

    Thank you for contacting us.

    Please provide a screenshot of what you see there.

    Best regards,
    8Theme’s Team

    Avatar: katarasg
    katarasg
    Participant
    February 4, 2026 at 11:55

    here is the screenshot

    Files is visible for topic creator and
    support staff only.
    Avatar: Ayan Rahman
    Ayan Rahman
    Support staff
    February 4, 2026 at 12:00

    Hi,

    We appreciate your prompt response.

    Could you please specify where exactly you see the message indicating that support has expired? When we check, it appears to be active (extrended)
    https://prnt.sc/GYkcc_HYXWc7
    https://prnt.sc/o4y45LBDhEoY

    Warm Regards,
    The 8Theme Team

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