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Support Extension Request – Localization Contribution

This topic has 7 replies, 2 voices, and was last updated 2 days, 18 hours ago ago by Ayan Rahman

Indrek Varik

Participant

May 25, 2026 at 07:09

Hello,

My support period is ending in 8 days, and I would like to ask if it would be possible to extend it.

During my project, I translated and carefully reviewed thousands of Finnish UI strings for XStore. Before this work, Finnish was not available as a built-in UI language in the XStore skin. After my request and localization work, Finnish language support was added.

I believe this contribution has created value for XStore and for future Finnish-speaking users. I am also considering preparing Estonian UI localization in the future, which could become another useful addition for your product.

In light of this contribution, would it be possible to consider a complimentary extension of my support period?

Best regards,
Indrek Varik

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6 Answers

Ayan Rahman

Support staff

May 25, 2026 at 12:22

Hi,

Thank you for reaching out to us. We truly appreciate your time and efforts.

Your request is not something that a support employee can resolve. Please contact our manager by email; we have provided the address in the private content area.

Warm Regards,
The 8Theme Team

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Indrek Varik

Participant

May 25, 2026 at 15:35

Thank you, sent the e-mail to the address, you gave me.

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Ayan Rahman

Support staff

May 26, 2026 at 04:32

Hi,

Ok. If you have any additional questions or concerns, please do not hesitate to reach out to us.

Warm Regards,
The 8Theme Team

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Indrek Varik

Participant

May 31, 2026 at 22:54

Thank you, may I remind about e-mail sent to the management? Nobody answered to my request.

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Indrek Varik

Participant

May 31, 2026 at 23:12

Thank you, may I remind about the e-mail sent to the management? Nobody has replied to my request yet.

I also find it somewhat strange that I invested a significant amount of time improving the Finnish UI translations for XStore, and I am planning to create an Estonian UI as well. Both improvements increase the value of the XStore product for existing and future users.

For this reason, I was hoping that my request for a support extension would at least receive a response from the management team, even if the final decision is negative.

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Ayan Rahman

Support staff

June 1, 2026 at 08:27

Hi,

Sorry for the delay in responding. You will receive an email within the next few hours.

Warm Regards,
The 8Theme Team

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