Stuck on scrolling (back) on mobile on product page

This topic has 4 replies, 2 voices, and was last updated 1 years, 11 months ago ago by Awais Ahmed

  • Avatar: Ferry
    Ferry
    Participant
    August 23, 2022 at 17:45

    I hope you can help me. I even extended my license for this question.

    On mobile I have the big problem that my entire site freezes when scrolling through a product page.

    I’ve already tried everything.
    external plugins on/off.
    Lazy loading on/off
    Infinity scroll on/off.
    Cache plugin on/off.

    Nothing seems to help.

    See this video: https://youtu.be/kY3RclM6Guo Problem starts at 0,35 sec.
    After it is not loading anymore the site is stuck and nothing works anymore.
    This is also on other iphones i tried.

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    for this information.
    3 Answers
    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    August 24, 2022 at 06:29

    Hello, @Ferry,

    I have checked your issue on iPhone and found no issue I made a video for you please watch it complete for a better reference: https://streamable.com/6ou359 then check back to your site after clearing the browser cache.

    Regards 8Themes Team.

    Avatar: Ferry
    Ferry
    Participant
    August 24, 2022 at 08:29

    thanks for your quick response. I see that there is nothing wrong with that video. However, does this also look like a simulator?

    However, I have this problem on a real iPhone (and my girlfriend’s too). The problems especially start when you start scrolling a little faster and back. Products are then no longer loaded and the hamburger menu is no longer clickable, so, the entire site is then stuck.

    I also received this complaint from another visitor before and I started testing it myself.
    So the problem does exsist.

    So I hope you want to look a little further than just a simulator to find the real problem. If you need more video’s of me please let me know.

    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    August 24, 2022 at 09:25

    Hello, @Ferry,

    I see, So now I have tested your site on real iPhone mobile and it is still working fine for me, please watch these videos I have captured for you.

    https://www.veed.io/view/e717968f-02f1-4336-a7da-854ec7ec94b1?sharingWidget=true

    https://www.veed.io/view/05eaa1f8-abeb-4d66-ac20-945009137330?sharingWidget=true

    It may be an Ajax server error when you made a test, please try to clear the cache and check back again.

    Regards 8Themes Team.

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