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Stripe error in checkout - by dotcominfo

This topic has 14 replies, 6 voices, and was last updated 7 years, 3 months ago ago by Eva Kemp

dotcominfo

Participant

December 6, 2016 at 22:16

I’m having the same exact problem with Stripe others have reported, where you cannot submit a test order.

Error:
“Please enter your card details to make a payment. Developers: Please make sure that you are including jQuery and there are no JavaScript errors on the page.”

#148176 Copied Theme version: 2.8 WooCommerce version: 2.6.8

13 Answers

Eva Kemp

Support staff

December 7, 2016 at 18:15

Hello,

I’ve sent checkout.zip to your email address.
Extract it and upload “checkout” folder to wp-content/themes/royal/woocommerce directory. Overwrite the existing “checkout” folder.

Regards,
Eva Kemp.

#148265 Copied

dotcominfo

Participant

December 7, 2016 at 18:46

I’ve done what you suggested and that has solved the problem. Thank you!

This seems to be a frequent problem encountered by Stripe users. With the update you’ve given me, won’t that be overwritten and erased by the next update to your Theme?

Currently, I’m running the main Royal theme (not the child theme). With the advent of version 2.8 of your Royal theme, the child theme I was previously using stopped working. What’s the secret to getting the child theme working with version 2.8? Yesterday, I downloaded the most recent version of the theme (all files), installing the main theme first and then the child theme. When I installed the child theme, another version of the Royal theme showed up in my themes section of the wordpress admin (version 1.07) which looks totally different than the current version of the royal theme.

There seems to be something wrong with the child theme in the latest royal theme packaged download. It used to work, now the child theme doesn’t work at all and as I mentioned, it causes this old version of the royal theme to show up in the themes section.

As popular as this theme is, there certainly seems to be plenty of issues that require custom fixes for.

#148273 Copied

Eva Kemp

Support staff

December 7, 2016 at 20:17

Hello,

The Stripe issue will be fixed in the next theme update.

As for child theme, please make sure your parent theme folder is named “royal” and not “Royal_2.8”.

Regards,
Eva Kemp.

#148290 Copied

danielddiego

Participant

December 21, 2016 at 18:08

Hello my friend. I have same problem. How can you help me? Is very important, we need a solution as soon as possible!

I replied this topic, much better than open a new topic. It’s very important have a solution, I bought theme just one week ago and I can’t use it as I though.

Thanks a lot!

#149809 Copied Theme version: 2.8 WooCommerce version: 2.6.9

Eva Kemp

Support staff

December 21, 2016 at 20:01

Hello @danielddiego,

We’ve sent the archive checkout.zip to your email address. Extract it and upload to wp-content/themes/royal/woocommerce directory. Overwrite the current “checkout” folder.

Regards,
Eva Kemp.

#149820 Copied

danielddiego

Participant

December 22, 2016 at 10:53

Thanks a lot! It works!.

#149894 Copied

Eva Kemp

Support staff

December 22, 2016 at 12:54

Hello @danielddiego,

You’re welcome.

Regards,
Eva Kemp.

#149913 Copied

bwerner120

Participant

December 24, 2016 at 19:03

@eva
I am having the same issue. Can you please email me the checkout.zip file update. Thanks.

#150110 Copied Theme version: 2.8

Eva Kemp

Support staff

December 26, 2016 at 10:09

Hello bwerner120,

The email has been sent.
Please check.

Regards,
Eva Kemp.

#150149 Copied

Businessbro

Participant

December 26, 2016 at 19:00

Im also having same issue. Please send end me file. Thank you! ☺️

#150229 Copied

Eva Kemp

Support staff

December 27, 2016 at 10:50

Hello @Businessbro,

Please check your email address.
The archive has been sent.

Regards,
Eva Kemp.

#150274 Copied

Renato_Sousa

Participant

December 28, 2016 at 17:32

Hello!
I have the same problem too. Is it possible to send me the fix?

Thank you!

#150433 Copied

Eva Kemp

Support staff

December 28, 2016 at 18:26

Hello @Renato_Sousa,

Done. Please check your email address.

Regards,
Eva Kemp.

#150437 Copied
Tagged: checkout, error, resolve, stripe, woocommerce, wordpress
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