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Store requirements - by Myko007 - on WordPress WooCommerce support

This topic has 18 replies, 2 voices, and was last updated 4 years, 7 months ago ago by Olga Barlow

Myko007

Participant

April 19, 2021 at 19:26

Hello guys,
After update i have notice the shop starter to show a little icon upgrade your system requrements here https://prnt.sc/11pmf0m however when checked the system seems everything is fine, I wonder what is the problem then? https://prnt.sc/11pmg30

Thanks

#284795 Copied Theme version: 7.2.7

17 Answers

Olga Barlow

Participant

April 20, 2021 at 16:08

Hello,

Provide us with WP Dashboard access to check the issue in more detail.

Regards

#284866 Copied

Myko007

Participant

April 20, 2021 at 16:11

Hello please find them attached.

thank you

Please contact administrator
for this information.

#284867 Copied

Olga Barlow

Participant

April 20, 2021 at 19:28

Hello,

Thank you. I passed your issue to our developers.

Regards

#284918 Copied

Myko007

Participant

April 22, 2021 at 13:37

Hello any luck to have a look at the issue cos i still had this morning and also I just had a critical error although the website no is running, however could you please take a look at that one too?

Thanks

Please contact administrator
for this information.

#285144 Copied

Olga Barlow

Participant

April 22, 2021 at 17:21

Hello,

You have some kind of server cache or problem with the server because one function that check requirements ( ini_get( ‘max_execution_time’ ) ) gives different result at different pages of your admin panel, on pages of our settings it displays 300 https://prnt.sc/11vhahv butr other pages, including WooCommerce > Status displays 70 https://prnt.sc/11vhetk
So, contact your hosting provider to find out why that happens.
Also, you have a lot of gzip errors https://prnt.sc/11vgzbu Ask your hosting provider to fix that.

Regards

#285179 Copied

Myko007

Participant

April 24, 2021 at 07:07

Hello,

Thank you i’ll pass it onto the hosting support and let you know.

#285292 Copied

Olga Barlow

Participant

April 25, 2021 at 05:37

Hello,

Ok, sure.

Regards

#285346 Copied

Myko007

Participant

April 25, 2021 at 20:22

Hello,

This is what our server support says:
They added GZIP code and –
It has been done for you. Now you should not receive error for it. You can check with your theme provider. Since the max_execution time has been set to 150 you should also not receive any error for it.

In regards to this:
https://prnt.sc/121v95f

Actually it is PHP time limit. The max_execution time and PHP time limit is different. So you can contact theme provider and if they want us to set the PHP time limit let us know the exact values so that we can try setting it for you.

Please advice
Thanks

Please contact administrator
for this information.

#285429 Copied

Olga Barlow

Participant

April 26, 2021 at 11:13

Hello,

Actually it is PHP time limit. The max_execution time and PHP time limit is different.

What do you mean “different”?

The PHP Time Limit is the amount of time that your site will spend on a single operation before timing out. If you wish to extend the limit https://www.php.net/manual/en/info.configuration.php#ini.max-execution-time

And WooCommerce page status still displays 70. Set to 120-180.

Regards

#285472 Copied

Myko007

Participant

April 26, 2021 at 17:48

Thank you Olga I’ll ask them, really want to solve this issue, wil get back to you with aswer.

#285499 Copied

Olga Barlow

Participant

April 26, 2021 at 19:57

Hello,

Ok, sure.

Regards

#285511 Copied

Myko007

Participant

April 26, 2021 at 20:20

Hello Olga I am now on a chat with hosting people they say they did what we asked for but still no change at of that 70 they send you this ling https://drink2l.co.uk/phpinfo.php could you please take a look at this and let us know ?

Addidionally they said this:

If there is any other parameter for the changes to be made then let us know where exactly. You can tell them we hade tried in .htaccess and wp-config.php using this line in wp-config.php set_time_limit(150);

Thank you

#285512 Copied

Olga Barlow

Participant

April 27, 2021 at 12:41

Hello,

Point is that we don’t understand why your site gives different results at different pages of your admin panel while ini_get( ‘max_execution_time’ ) ) function used to check the limit. That’s the problem. Your hosting provider could log in to your Dashboard and check by themselves. And it’s not related to our theme because even if you enable the default theme and go to WooCommerce > Status and check the PHP time limit you’ll see 70 instead of 150 that your hosting provider changed. Anyway, if you are sure that the requirements are ok then just ignore the orange icon.

Regards

#285563 Copied

Myko007

Participant

April 27, 2021 at 17:19

Hello,

I am entirely not sure about the whole theme Olga, but trying to get on with it trying everything
starting from paid plugins to get make it work because we spend al of time working on it, even though this is this still not working properly, the theme is suggesting that some requirements are not compatible why you trying to blame me in the end I don’t really understand….

Shall i just in ignore that this theme its still slow and loads like a snail on a track ?

#285614 Copied

Olga Barlow

Participant

April 27, 2021 at 18:19

Hello,

I don’t blame you in any way, maybe you understood my words in a different way than I meant, then take my apologies. I just try to explain that that function gives different results about server limits on different pages and it’s not related to the theme because it happens even with the default WordPress theme.
We do understand the issue with the theme speed and your disappointment about this and our team is working hard to improve it. Unfortunately, major theme update with radical speed improvement planned only for July – August because we need to test everything and keep all the features that theme has.

Regards

#285623 Copied

Myko007

Participant

April 27, 2021 at 22:08

Thanks Olga

#285642 Copied

Olga Barlow

Participant

April 28, 2021 at 12:10

Hello,

Not at all. We are very sorry that you faced these inconveniences.

Regards

#285675 Copied
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