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Stock status filter doesn’t work – Blah blah

This topic has 7 replies, 3 voices, and was last updated 1 months ago ago by Andrew Mitchell

finleydesign

Participant

May 1, 2025 at 19:22

Stock status filter doesn’t work, doesn’t matter what you tick the same amount of products are shown

If you tick “out of stock” or “in Stock” the products don’t update, always show the same number

Logins in private

Please, contact administrator
for this information.

#442500 Copied

6 Answers

Alex Carter

Support staff

May 2, 2025 at 07:02

Hello,

Thank you for reaching out to us.

It is possible that the cause of this is related to cached data.

We kindly recommend clearing the cache after making changes to products and categories. This includes clearing WooCommerce-related caches, which can be found in the following section:

WooCommerce > Status > Tools

Please ensure you clear the following fields:
– WooCommerce transients
– Expired transients
– Term counts
– Brands transients

If you continue to experience any issues after performing these steps, please provide us with FTP access.

Warm Regards,
The 8Theme Team

#442515 Copied

finleydesign

Participant

May 2, 2025 at 09:15

That didn’t seem to help, FTP in private

Please contact administrator
for this information.

#442528 Copied

Alex Carter

Support staff

May 2, 2025 at 09:29

Hello, finleydesign

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

#442529 Copied

Andrew Mitchell

Support staff

May 2, 2025 at 15:19

Hello, finleydesign,

Thank you for providing access. Could you please update the theme and plugins to their latest versions? Alternatively, if you prefer, you may grant us permission to perform the updates on your behalf. It is possible that the issue you are experiencing has already been resolved in one of the recent updates.

Best regards,
The 8Theme Team

#442554 Copied

finleydesign

Participant

May 2, 2025 at 15:32

Made no difference

#442555 Copied

Andrew Mitchell

Support staff

May 2, 2025 at 15:52

Thank you for updating the theme and plugin.

Please note that the “Stock Status” filter is currently not functioning with the category block. We are working on improving this feature and will notify you once it is read – most likely, it will be released as a patch.

Best regards,
The 8Theme Team

#442558 Copied
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