Return to previous page

Topic: Stock Management Not Working

sweetdude

Participant

March 6, 2015 4:31 pm

Hi,

Since updating to 1.7 I have one more issue.

Once an item is out of stock it does not hide the item from the website.

For my settings I have:
. Enable stock management ticked.
. When creating a product I have Enable stock management at product level ticked and I have it as only 1 item.
. Allow back-orders as ‘Do not allow’.

However I do a test item for 1p and buy it and pay but it is still in stock. Can you please look into this.

Thank you in advanced.
Site URL: hidden
Theme version: 1.7
WooCommerce version: 2.3.5

Content is visible for topic creator and
support staff only.

#47961 copied to clipboard

Like

Eva Kemp

Support staff

March 7, 2015 5:43 pm

Hello,

Please disable Ajax “Add to Cart” option in Theme Options > Single Product Page > Ajax “Add To Cart” > Off and check products after that.

Thank you.
Regards,
Eva Kemp.

#48106 copied to clipboard

Like

sweetdude

Participant

March 8, 2015 12:58 pm

Hi Eva,

I have done that and added a new product to test and still it does not work.

Do you have another solution?

Thanks,

#48191 copied to clipboard

Like

Eva Kemp

Support staff

March 8, 2015 9:00 pm

Hello,

I added a product to the cart and after the second trying to add the same product to the cart again I received a message that a product can’t be added.
Please clear your browser cache and check again or check it in another browser.

Thank you.
Regards,
Eva Kemp.

#48212 copied to clipboard

Like

sweetdude

Participant

March 8, 2015 11:16 pm

Hi Eva,

I have cleared cache even used Tor browser yet it still is not working.

Yes I add to cart and I can not re-add that works BUT I purchase the item and even though it only has 1 in stock is does not disappear from the catalogue after purchase. I need it disappearing after purchase it was working previously.

Please try on this 1p test item, after purchase it still remains even though there is only 1 item in stock: http://www.sokorajewels.com/product/test-product/

Your help is appreciated.

Ram

#48237 copied to clipboard

Like

sweetdude

Participant

March 10, 2015 12:42 pm

Hi guys,

I tried again but the item does not go out of stock after I have purchased, I do not know why this is happening and the client keeps asking me to fix this. Can you please help.

Thanks,

#48499 copied to clipboard

Like

Eva Kemp

Support staff

March 10, 2015 2:21 pm

Hello,

Please check if the issue persists in default WordPress theme. If it does you need contact Woocommerce support team.

Thank you.
Regards,
Eva Kemp.

#48539 copied to clipboard

Like