Return to previous page

Stock issue - by Namaste - on WordPress WooCommerce support

This topic has 11 replies, 2 voices, and was last updated 4 years, 1 months ago ago by Olga Barlow

Namaste

Participant

March 26, 2021 at 09:49

Hi,

I am wondering if you can help, I have an issue with a product. I have one in stock, but when product is on cart a message shows up – 0 products in stock.

I cleared all caches.
this issue doesn’t affect other products where there is just one in stock. Any advice?

#281134 Copied Theme version: 7.2.5 WooCommerce version: 5.1

10 Answers

Rose Tyler

Support staff

March 26, 2021 at 15:55

Hello,

Provide us with screenshots of the problem and the URL of the mentioned product.
How does it work when Storefront (default WooCommerce theme) is activated?

Regards

#281212 Copied

Namaste

Participant

March 31, 2021 at 10:17

Hi,

I don’t know because I don’t want to activate storefront. Method of switching off all plugins and reverting to storefront is a horrible way to find fix. It is like please put your house down and rebuild it.

Please contact administrator
for this information.

#281891 Copied

Robert Hall

Participant

March 31, 2021 at 17:55

Hello

Try to select “Always show stock” in Woocommerce > Settings > Products > inventory to display how many products are in stock. https://prnt.sc/110w5m4

Also check this option to any other product and let us know if you issue was fixed.

Robert Hall
Customer Support

#281971 Copied

Namaste

Participant

March 31, 2021 at 18:39

It is just this product. For now..

Other where there is one in stock are not affected. This is our bestseller – we sold it out to 0 many times. No problems before.

Your solution didn’t help

Please contact administrator
for this information.

#281976 Copied

Olga Barlow

Participant

April 2, 2021 at 11:32

Hello,

Provide us with temporary WP Dashboard access. We’ll check.

Regards

#282271 Copied

Namaste

Participant

April 19, 2021 at 10:44

pc

Now we have found another affected product. It is the same brand but I don’t know if it can be related.

https://namaste24.pl/produkt/kolagen-elixir-do-picia-yogattractive/

Please contact administrator
for this information.

#284696 Copied

Olga Barlow

Participant

April 19, 2021 at 18:13

Hello,

There is no issue with the “Kolagen do picia YOGATTRACTIVE” https://prnt.sc/11pjtz5
But Roller do akupresury + mapa masażu YOGATTRACTIVE from your previous screenshot https://snipboard.io/nlVXMj.jpg is out of stock https://prnt.sc/11pjvh1
If you added that product to your cart but somebody bought it before you finish the checkout process then you’ll get that message in the cart. So, don’t understand the issue.

Regards

#284783 Copied

Namaste

Participant

April 20, 2021 at 08:19

Hi,

Please look now. I changed the stock to 1, but still even though there is 1 in stock when added to cart I get the message that there is 0 and I can’t place the order.
Something happens at the stage of adding it to cart and it displays wrong data. And it is not locked in a cart of a customer it is just the error (all possible caches are cleared and clients sessions as well.)

Please contact administrator
for this information.

#284817 Copied

Namaste

Participant

April 20, 2021 at 08:35

Quick update. I have found the workaround but still think that it is a flaw/glitch but rather in woocomerce. Posting anyway for people who can experience similar issue.

I had this product purchased by a customer who didn’t complete the payment. In the order detail I saw that the stock was reduced.
In the product inventory after reduction I still had 1 available (which reflected how many actual products we had in warehouse)
When soemone wanted to buy it system was kind of “claiming the product” not allowing to complete the order.

I know that it is messy but maybe will help anyone experiencing similar issue.
Issue resolved for now.

#284819 Copied

Olga Barlow

Participant

April 20, 2021 at 18:07

Hello,

Thank you for your explanation. We are glad to hear that you sorted out.

Regards

#284892 Copied
Viewing 11 results - 1 through 11 (of 11 total)