Stock is visible in store and can be added to basket but when in checkout says OOS

Hi,

Thank you for reaching out to us.

Can you provide a link to this product as well as temporary access to the site?

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

Warm Regards,
The 8Theme Team

Hello,

Please approve the following admin account: https://prnt.sc/T-NA0fYFhNrL

Best regards,
The 8Theme Team

Hello,

We have disabled the following setting in the LiteSpeed Cache:

https://prnt.sc/44Qi8HjfAymm

Additionally, we have excluded the following pages and cookies from the LiteSpeed cache:

Pages:

/cart/
/checkout/
/my-account/

Cookies:

woocommerce_cart_hash
woocommerce_items_in_cart
wp_woocommerce_session_
wp_woocommerce_session_*
woocommerce_recently_viewed
store_notice[notice_id]
wc_fragments_*
woocommerce_checkout_*

Could you please check it again?

Thank you for your assistance.

Best regards,
The 8Theme Team

Hello @GreenLion,

We apologize for the delay in our response, which was due to some technical issues on our side. I will now review your issue and work on providing a suitable solution.

Could you please provide detailed information about the problem, including screenshots or videos, so that we can assist you more effectively? Does the issue occur with specific products or across all items on your website? Did it appear after you made any modifications to your site?

Additionally, could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

The more details you can share, the better we will be able to assist you.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @GreenLion,

We have previously reviewed and tested the issue but did not encounter any problems. Therefore, we kindly asked you to check whether the issue still persists on your website. If it does, please provide us with more details on how we can reproduce it on our side.

Below, we have attached a link to download the videos of our tests conducted on both brand pages and single product pages.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @GreenLion,

We kindly ask you to provide us with a new video demonstrating the testing from your side. Could you please also confirm whether you have tested the issue using another device or a different browser?

Please attach any additional details that could help us reproduce the issue on our side. As we have already shared a video showing that the issue cannot be replicated on our end, we are currently unable to assist further since the problem appears only on your side. We have also tested it on various browsers, and the issue did not occur there.

It is possible that the issue is related to a specific account. Could you please confirm whether you tested it using the same credentials that were shared with us?

Best regards,
Jack Richardson
The 8Theme’s Team

Dear GreenLion,

Thanks for being part of our WordPress & WooCommerce community!

We’re happy we could assist you. Your feedback truly matters — it helps us make XStore better, faster, and more reliable with every release.

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Together, we’re shaping a better WooCommerce experience for everyone.

Topic closed.
The 8Theme Team