Stock availability selector not working as expected

This topic has 4 replies, 2 voices, and was last updated 3 years, 1 month ago ago by Rose Tyler

  • Avatar: teolivier
    teolivier
    Participant
    January 5, 2021 at 08:53

    We use the stock availability filter to display whether stock is:
    In Stock (at hand)
    Not In Stock (not at hand)
    On Sale

    However when you select e.g. the out of stock (see example screen shot) it sometimes does not display the red tick to show which filter option is currently selected. This seems to be the case when there is no products to be displayed for the filter option.

    Is there a way to fix this so that it must always show which filter option is currently selected?

    Thanks

    Please, contact administrator
    for this information.
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 5, 2021 at 13:50

    Hello,

    Update the theme and Core plugin – https://prnt.sc/wgqbsx https://xstore.helpscoutdocs.com/article/63-theme-update https://xstore.helpscoutdocs.com/article/37-plugins-update
    If this doesn’t help, provide us with temporary wp-admin and FTP access.

    Regards

    Avatar: teolivier
    teolivier
    Participant
    January 13, 2021 at 01:21

    I have updated but unfortunately the problem is still there. You can go to Christmas lingerie, then try to select “Not in Stock”, it will show no products but the option will not be ticked. Also have an issue when you try to de-select.

    Please log in and see if you can identify the issue.

    Thanks

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 13, 2021 at 09:06

    Try to disable all the third-party plugins, that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear all cache, check how it works then.
    Provide us with temporary FTP access also.

    Regards

  • Viewing 4 results - 1 through 4 (of 4 total)

You must be logged in to reply to this topic.Log in/Sign up

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.