• 

  mohamedFawzy

  Participant

  July 18, 2021 at 21:46

  Hi,
  I got an issue on my Shop after update theme, the sticky siderbar not working.
  Thank you for great work!

  Shop URL: https://xstore.mohamedfawzy.site/shop/

  #294714 Copied Theme version: 8.0 WooCommerce version: 5.5.1
  15 Answers
  

  Olga Barlow

  Participant

  July 19, 2021 at 16:35

  Hello,

  I don’t see the mentioned issue on your site https://gyazo.com/9a8265fcbf49b7ece134fb51fb4a7b9d

  Regards

  #294823 Copied
  

  mohamedFawzy

  Participant

  July 19, 2021 at 23:38

  I’m sorry not sticky sidebar
  I mean “Products Masonry”

  #294914 Copied
  

  Olga Barlow

  Participant

  July 20, 2021 at 14:20

  Hello,

  I don’t see that the Masonry option is enabled. Could you, please, provide us with WP Dashboard access to your site to enable it and check the issue?

  Regards

  #295004 Copied
  

  mohamedFawzy

  Participant

  July 20, 2021 at 23:50

  hi,
  thank you for helping me

  Regards

  Please contact administrator
  for this information.

  #295088 Copied
  

  Olga Barlow

  Participant

  July 21, 2021 at 13:13

  Hello,

  Yes, you are right. Provide us with FTP access to check the issue in more detail and help you.

  Regards

  #295187 Copied
  

  mohamedFawzy

  Participant

  July 23, 2021 at 03:16

  Hello,

  please find details

  Thanks

  Please contact administrator
  for this information.

  #295543 Copied
  

  Olga Barlow

  Participant

  July 23, 2021 at 15:48

  Hello,

  What about password?

  Regards

  #295675 Copied
  

  mohamedFawzy

  Participant

  July 23, 2021 at 18:29

  Hello,

  Sorry about that i forgot

  Thanks

  Please contact administrator
  for this information.

  #295703 Copied
  

  Olga Barlow

  Participant

  July 26, 2021 at 14:38

  Hello,

  Thanks. Did you change the WP Dashboard access https://prnt.sc/1g63cr9 ?

  Regards

  #296092 Copied
  

  mohamedFawzy

  Participant

  July 28, 2021 at 20:53

  Hello,

  Sorry,i thought you don’t need it again
  i created it again with same data

  Regards

  #296610 Copied
  

  Olga Barlow

  Participant

  July 29, 2021 at 17:14

  Hello,

  We need both. Thank you. Passed to our developers. I’ll inform you once they fix the problem.

  Regards

  #296794 Copied
  

  Olga Barlow

  Participant

  July 30, 2021 at 09:39

  Hello,

  Check now, please.

  Regards

  #296895 Copied
  

  mohamedFawzy

  Participant

  July 30, 2021 at 13:30

  Thanks,

  May I know where the problem was ?

  Regards

  #296943 Copied
  

  Rose Tyler

  Support staff

  July 30, 2021 at 16:04

  You’re welcome!
  Еhe problem was related to connecting masonry scripts on the Shop page.
  The fix will be included in the next theme update also.

  Regards

  #296983 Copied
  

  mohamedFawzy

  Participant

  July 31, 2021 at 03:44

  Thank you very much for helping me
  greetings to you all

  #297066 Copied
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